The ESM Architect will lead end-to-end ServiceNow architecture and design, focusing on ITSM and Telco solutions, with a deep understanding of integrations and governance best practices.
NCS TSR : ESM Architect (G7) Role : ServiceNow Solutions Architect Location : Pune Job Code : 11787 Job Title : ServiceNow Solutions Architect Skill Set : ServiceNow, ITSM Job Description : Experience: 10–15+ Years Role Summary Senior ServiceNow Architect with strong Telco domain experience to lead solution architecture, platform strategy, and enterprise ITSM transformation for Optus. Key Responsibilities • Own end-to-end ServiceNow architecture and design. • Lead ITSM and Telco solution architecture (Incident, Problem, Change, CMDB). • Design integrations with OSS/BSS, NOC tools, and enterprise platforms. • Drive governance, best practices, scalability, and security standards. • Act as technical advisor to leadership and stakeholders. Must Have • 7+ years ServiceNow, strong ITSM + Telco domain experience. • Deep understanding of ServiceNow architecture & integrations. • Expertise on Telco Industry solution/package • CSA + CIS-ITSM certification (CTA preferred
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