Configure and deploy platform settings for new members, manage onboarding operations and data imports, support UAT, troubleshoot basic integrations, and document/configure to ensure quality prior to go-live.
We are seeking a Configuration & Technical Setup Specialist to join our dedicated Configuration Team. This role is crucial for delivering a flawless initial experience for our members by managing the technical groundwork and ensuring smooth system activation.
Key Responsibilities:
As a specialist on the Configuration Team, you will be responsible for the technical deployment and quality assurance of our platform for new members:
- Platform Configuration Execution: Perform hands-on configuration of the platform according to documented specifications and member requirements. You will ensure all settings, permissions, and features are correctly implemented for launch
- Onboarding [Launch] Operations for Our Members: Own the critical operational steps for bringing new members live, including managing and executing necessary tasks like member file uploads and full onboarding setup within the system
- UAT Support (User Acceptance Testing): Provide essential support during User Acceptance Testing phases. This involves preparing test environments, assisting members with test execution, documenting feedback, and ensuring all configurations meet quality standards before go-live
- Integration Support (Non-Engineering Level): Act as the technical liaison for basic integration setup. You will assist with troubleshooting configuration-related aspects of integrations and provide operational support that bridges the gap between the member and our engineering teams
Requirements
- Proven experience in technical implementation, system administration, or platform configuration.
- A high level of attention to detail and a commitment to process adherence and quality assurance
- Proficiency in handling data imports/uploads and working with structured data formats (e.g., CSV, XML)
- Familiarity with common UAT processes and the ability to guide users through testing phases
- Strong communication and documentation skills for working with both internal teams and external members
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- Peripherals and Workspace: A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Field-based pharmaceutical sales role calling on physicians, hospitals, and chemists within an assigned territory. Delivers professional product presentations, follows approved tour plans, maintains call and stock records, coordinates with distributors, reports competitive activity, forwards clinical queries, and provides periodic feedback to managers and marketing to drive prescriptions.
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Call on physicians, hospitals and health organizations to present Pfizer anti-infective products, maintain call and contact records, submit regular call reports and plans, coordinate with distributors, collect competitive intelligence, and forward technical queries to Medical Division while meeting prescription-growth targets.
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
The Technical Support Engineer manages technical support cases, communicates with customers, performs data analysis, and resolves support issues, while also mentoring junior engineers.
Top Skills:
Aws CloudwatchC#C++DatadogGrafanaPendoPythonRedashRestful ApisRubySQL
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
