Manages team performance against SLA targets, takes corrective action, handles escalations, interacts with clients at a supervisory level, and provides process and system guidance to team members.
Manages overall team performance to ensure SLA targets are met
ResponsibilitiesManage team and take corrective steps when necessary.
Client interaction where required at level of supervisor
Handle escalations
Provides inputs on process and system to team member
Bachelor Degree 0 - 1 Year
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What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
