Teams at Wingify Software Pvt. Ltd.

Manage a portfolio of SaaS customers, guiding onboarding, experimentation programs, conversion-rate optimization, training, issue resolution, and retention efforts. Build strong client relationships, translate analytics into actionable strategies, coordinate with internal teams, manage complaints, and reduce churn. The role requires customer-facing experience, CRO and digital marketing knowledge, Google Analytics familiarity, SaaS understanding, strong communication, and analytical skills.

Provides presales technical support to secure deals, manage RFPs and RFIs, support proofs of concept, and drive customer adoption. Consults with prospects and existing customers on use cases, collaborates with sales and cross-functional teams, documents activity in Salesforce, coaches sales staff, and supports international clients across assigned time zones.

Configure and enhance Salesforce Sales Cloud and DealHub CPQ by gathering requirements, mapping business processes, writing user stories, coordinating developers, managing Agile delivery, leading UAT, tracking defects, and securing stakeholder sign-off. The role also supports change management and end-user enablement while serving as the bridge between business leaders and technical teams.