Teams at STADIUM

Own customer integration and technical queries from acknowledgement through resolution. Translate customer needs into technical requirements, troubleshoot APIs and product issues, identify root causes or workarounds, coordinate with Product, Engineering, QA, and Customer Experience, test fixes, document solutions, and communicate clearly with technical and non-technical customers. The role requires strong technical understanding, analytical problem-solving, customer communication, and end-to-end ownership in a remote SaaS environment.

Manage end-to-end bulk order operations, develop and maintain SOPs, coordinate internal and external stakeholders, and track operational KPIs. Improve workflows through data-backed decisions using AI and business intelligence. The role also emphasizes customer and vendor support, process optimization, communication, and collaboration in a remote, fast-paced startup environment.

Design, build, and operate secure, highly available AWS infrastructure using Terraform and CI/CD. Automate provisioning, scaling, monitoring, incident response, security, and cost optimization for high-traffic systems.