Jobs at Sophos

Manage customer and partner renewals by analyzing contracts, engaging stakeholders, resolving issues, identifying upsell and cross-sell opportunities, and collaborating with sales, finance, customer success, and product teams. The role also involves improving renewal processes, identifying automation opportunities, maintaining accurate communications, and optimizing revenue from existing customers.

Own the strategy, roadmap, discovery, delivery, launch, and scaling of Sophos Firewall and centralized multi-firewall management capabilities. Translate enterprise and MSP network-security needs into product requirements, partner with engineering and cross-functional teams, analyze customer and market data, guide go-to-market execution, and track adoption and operational metrics. The role focuses on cloud-managed firewall policy, configuration, monitoring, reporting, orchestration, SD-WAN, VPN, XDR, MDR, and ZTNA integrations.

Build and maintain secure, highly available AWS infrastructure, Terraform IaC, CI/CD pipelines, Kubernetes and microservices platforms. Manage deployments, monitoring, observability, incident response, root cause analysis, vulnerability remediation, cost optimization, and reliability against SLA/SLO targets. Collaborate with development, security, QA, product, and infrastructure teams to improve operational performance and production security.

Supports end-to-end repair supply chain operations, including warehouse coordination, manufacturer repairs, international shipments, customs clearance, inventory reconciliation, reporting, and invoice review. The role monitors exceptions, repair turnaround times, stock, and shipment status while coordinating suppliers and logistics partners. It also uses Power BI, Power Query, SQL, Excel, Power Automate, and approved AI tools to improve reporting, automate processes, and support root-cause analysis.

Owns the design, configuration, administration, support, integrations, and continuous improvement of SAP SuccessFactors, with deep Employee Central expertise. Provides second-line support, resolves complex incidents, leads implementations and enhancements, manages testing and releases, maintains documentation, and ensures platform security, data quality, and stability. Partners with HR, IT, vendors, and project teams to translate requirements into scalable solutions and provides technical guidance to HRIS analysts.

Manage Sophos partners across North and East India, developing joint business plans, driving revenue, renewals, upsell and cross-sell opportunities, and supporting complex cybersecurity deals. Build partner relationships, coordinate internal sales and technical resources, manage business reviews and KPIs, develop marketing initiatives, and enable partner teams through training and certification. The role requires extensive channel sales experience, cybersecurity expertise, distributor management, CRM proficiency, and partner presentation skills.

Investigate and neutralize cyber threats within a 24/7 MDR service. Responsibilities include handling escalations, monitoring security logs, analyzing endpoint and network data, researching indicators of compromise and vulnerabilities, supporting incident response, creating client cases and reports, tracking threat remediation, training analysts, and improving security operations processes.

Leads investigations and response for active cyber incidents affecting MDR customers and MSPs. Responsibilities include advanced endpoint and network analysis, identifying access and lateral movement, containing malware and ransomware, guiding remediation, mentoring analysts, documenting findings, creating technical reports, and collaborating with detection engineering and threat hunting teams. The role requires customer engagement, rapid decision-making under pressure, and occasional weekend or holiday availability.

Manage and grow relationships with enterprise-level accounts in Gujarat, selling comprehensive cybersecurity solutions and driving consultative sales processes.

Leads penetration testing engagements across application or network security, coordinating client readiness, timelines, communications, and project tasks. Performs manual exploitation and vulnerability assessments using security tools, researches emerging threats, documents findings, and produces professional reports with remediation guidance. Leads client calls from kickoff through high-severity finding notifications and closeout. Requires strong technical communication, organization, troubleshooting, and independent execution.

Conduct application or network penetration testing, manually exploit vulnerabilities, research emerging threats, and document findings in professional security assessment reports. Lead client-facing engagement calls from kickoff through remediation reviews, explain critical findings, and provide reproduction steps and recommendations. Work independently and collaboratively using commercial and internally developed tools.

Lead and develop Critical Incident Response Team squads supporting managed detection and response customers. Manage staffing, coverage, prioritization, service levels, quality, and operational readiness across concurrent engagements. Act as Incident Commander and senior escalation point for complex incidents, directing investigation, containment, eradication, recovery, and communications. Use metrics and customer feedback to improve processes, playbooks, training, automation, and service delivery while partnering with security and product teams.