Teams at Sophos

Manage customer and partner renewals by analyzing contracts, engaging stakeholders, resolving issues, identifying upsell and cross-sell opportunities, and collaborating with sales, finance, customer success, and product teams. The role also involves improving renewal processes, identifying automation opportunities, maintaining accurate communications, and optimizing revenue from existing customers.

Own the strategy, roadmap, discovery, delivery, launch, and scaling of Sophos Firewall and centralized multi-firewall management capabilities. Translate enterprise and MSP network-security needs into product requirements, partner with engineering and cross-functional teams, analyze customer and market data, guide go-to-market execution, and track adoption and operational metrics. The role focuses on cloud-managed firewall policy, configuration, monitoring, reporting, orchestration, SD-WAN, VPN, XDR, MDR, and ZTNA integrations.

Build and maintain secure, highly available AWS infrastructure, Terraform IaC, CI/CD pipelines, Kubernetes and microservices platforms. Manage deployments, monitoring, observability, incident response, root cause analysis, vulnerability remediation, cost optimization, and reliability against SLA/SLO targets. Collaborate with development, security, QA, product, and infrastructure teams to improve operational performance and production security.