Supports end-to-end repair supply chain operations, including warehouse coordination, manufacturer repairs, international shipments, customs clearance, inventory reconciliation, reporting, and invoice review. The role monitors exceptions, repair turnaround times, stock, and shipment status while coordinating suppliers and logistics partners. It also uses Power BI, Power Query, SQL, Excel, Power Automate, and approved AI tools to improve reporting, automate processes, and support root-cause analysis.
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Support end-to-end repair supply chain operations covering warehouse coordination, manufacturer repairs, international logistics, customs clearance, inventory control and MIS reporting. Apply analytics, automation and approved AI tools to improve visibility, identify exceptions, reduce manual effort and support faster, data-based decisions.
What you will do
- Arrange faulty-unit shipments from warehouses to manufacturers and provide complete shipment advice.
- Coordinate warehouses, logistics providers and manufacturers for timely movement and customs clearance.
- Resolve short, partial, missing, damaged or delayed shipment cases.
- Monitor stock availability, faulty inventory, pending actions and ageing exceptions.
- Monitor repair status, weekly manufacturer reports, ageing units and repair turnaround time (TAT).
- Arrange return shipments of repaired units and provide arrival information to the receiving warehouse.
- Support customs clearance and resolve shipment discrepancies at origin and destination.
- Reconcile manufacturer-held stock against internal repair and inventory records.
- Maintain accurate shipment, repair, inventory and import/export documentation.
- Prepare KPI and management reports covering TAT, ageing repairs, stock, shipment status and exceptions.
- Perform routine inventory reconciliation and keep operational trackers complete and current.
- Support review and submission of supplier, repair, freight and related operational invoices.
- Manage enquiries with warehouses, manufacturers, freight forwarders, customs brokers and internal teams.
- Escalate significant delays, inventory discrepancies and clearance issues with clear supporting information.
- Analyze recurring repair, shipment and inventory issues; support root-cause analysis and corrective actions.
- Manage multiple priorities and follow up on overdue actions through closure.
Warehouse & Outbound Repair Shipments
Manufacturer & Repair Coordination
Reporting, Reconciliation & Controls
Stakeholder & Process Management
Use data & automation: Apply Power BI, Power Query, SQL, advanced Excel and Power Automate for analysis, dashboards, reconciliation and automated reporting.
Apply AI practically: Use approved AI tools to identify trends/exceptions, summarise data, support root-cause analysis and simplify repetitive operational work.
What you will bring
- 1-2 years of supply-chain experience preferred, with knowledge of logistics, warehouse, repair/RMA, inventory and operational analytics.
- Understanding of international shipping, import/export documentation and customs clearance.
- Strong data analysis, reconciliation, MIS and management reporting capability.
- Skills in Power BI, Power Query, SQL, advanced Excel and Power Automate.
- Ability to use Generative AI and automation responsibly for analysis, reporting and process improvement.
- Strong problem-solving, attention to detail, communication and stakeholder coordination skills.
- Full-time MBA from a reputed business school; international business/trade exposure is preferred.
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
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