Jobs at Nutrabay

Make outbound calls to customers with failed delivery attempts, validate non-delivery remarks, capture customer instructions, update records, and coordinate with logistics teams on re-attempts and issue resolution. Support efforts to reduce return-to-origin shipments while meeting calling targets and turnaround times.

Own the end-to-end accounts payable process, including invoice verification, vendor reconciliation, payment runs, accruals, month-end close, GST/TDS compliance, AP reporting, audit support, and process improvement. The role requires managing stakeholder and vendor coordination, maintaining internal controls, reducing payment errors and delays, and improving automation and reporting within a fast-paced finance environment.

Supports B2B logistics operations by tracking shipments, updating trackers, coordinating with warehouses and courier partners, following up on delays and returns, collecting proof of delivery, maintaining documentation, and preparing operational reports. The role also helps resolve pending cases, identify recurring issues, and improve shipment movement. Strong follow-up, attention to detail, communication, and basic Excel or Google Sheets skills are required.

Manage end-to-end e-commerce returns, including inspections, restocking, disposal, refunds, exchanges, and fraud prevention. Coordinate with warehouse, logistics, and customer support teams. Maintain returned-product inventory records, conduct quality checks, analyze return and defect trends, prepare operational reports, and recommend process or policy improvements.

Manages courier performance across delivery success, NDR, RTO, TAT, SLA adherence, and customer-impact metrics. Monitors courier scorecards, identifies performance gaps, escalates delayed or misrouted shipments, drives corrective actions, and ensures issue closure. Coordinates with courier partners, Customer Support, Warehouse, Product, and Logistics teams to improve last-mile delivery, reduce avoidable RTO, and resolve operational dependencies. Analyzes courier MIS and operational reports using Excel or Google Sheets.

Manage non-delivery report shipments from monitoring through final closure. Track courier performance, reattempts, ageing, delivery conversion, RTO, and SLA compliance; coordinate corrective actions with courier partners and Customer Support; contact customers to verify delivery details; escalate fake attempts and unresolved cases; maintain courier scorecards; and prioritize high-value, prepaid, repeat-NDR, and ageing shipments.

Procures raw and packaging materials, manages contract manufacturers and vendor relationships, negotiates costs, mitigates supply risks, determines delivery quantities and timing, and forecasts demand. The role requires vendor development, inventory planning, communication, negotiation, analytical problem-solving, and ownership of projects in a fast-paced, office-based environment.

Analyzes D2C, marketplace, and quick-commerce channel profitability, including unit economics, margins, trade spend, discounts, returns, and write-offs. Performs budget variance analysis, builds MIS reports and dashboards, automates reporting, identifies margin leakage, and supports pricing, forecasting, inventory planning, and working capital optimization. Collaborates with Supply Chain, Sales, Operations, and Growth teams to provide financial insights and flag business risks.