Jobs at Nutrabay

Manage end-to-end e-commerce returns, including inspections, restocking, disposal, refunds, exchanges, and fraud prevention. Coordinate with warehouse, logistics, and customer support teams. Maintain returned-product inventory records, conduct quality checks, analyze return and defect trends, prepare operational reports, and recommend process or policy improvements.

Manage daily operations across e-commerce marketplaces, including orders, purchase orders, inventory, pricing, dispatch, returns, claims, payments, and marketplace discrepancies. Coordinate with finance, warehouse, logistics, inventory, and marketplace teams to meet SLAs, prevent stockouts, resolve operational issues, and improve fulfillment performance. Prepare recurring operational reports and maintain accurate catalog, pricing, and inventory data.

Manage non-delivery report shipments end-to-end by monitoring courier performance, driving reattempts and corrective actions, coordinating customer closures, and reducing RTO. Track ageing, conversions, fake attempts, escalations, and courier scorecards. Coordinate with Customer Support and courier partners, contact customers when needed, verify delivery information, update shipment platforms, and ensure every action has an owner, deadline, and verified closure.

Manages courier performance across delivery success, NDR, RTO, TAT, SLA adherence, and customer-impact metrics. Monitors courier scorecards, identifies performance gaps, escalates delayed or misrouted shipments, drives corrective actions, and ensures issue closure. Coordinates with courier partners, Customer Support, Warehouse, Product, and Logistics teams to improve last-mile delivery, reduce avoidable RTO, and resolve operational dependencies. Analyzes courier MIS and operational reports using Excel or Google Sheets.

Manage non-delivery report shipments from monitoring through final closure. Track courier performance, reattempts, ageing, delivery conversion, RTO, and SLA compliance; coordinate corrective actions with courier partners and Customer Support; contact customers to verify delivery details; escalate fake attempts and unresolved cases; maintain courier scorecards; and prioritize high-value, prepaid, repeat-NDR, and ageing shipments.

Supports product operations for warehouse, logistics, courier, and fulfillment systems. Responsibilities include tracking bugs and operational exceptions, coordinating issue resolution, preparing BRDs, user stories, SOPs, process flows, test cases, and release notes, supporting UAT, creating dashboards and reports, documenting workflows, training internal users, and identifying process or product improvements. The intern collaborates with warehouse, inventory, logistics, product, technology, and customer support teams to improve system adoption and operational efficiency.

Owns production execution across third-party manufacturing partners, coordinating with R&D, Quality, Procurement, and Supply Chain. Responsibilities include production planning, troubleshooting, NPD scale-up, commercialization, quality and process compliance, yield and wastage management, cost and productivity improvement, SOP development, and manufacturer performance tracking. The role drives timely dispatch, reduces batch failures and production losses, and ensures external partners meet approved specifications, quality standards, cost targets, and timelines.

Procures raw and packaging materials, manages contract manufacturers and vendor relationships, negotiates costs, mitigates supply risks, determines delivery quantities and timing, and forecasts demand. The role requires vendor development, inventory planning, communication, negotiation, analytical problem-solving, and ownership of projects in a fast-paced, office-based environment.

Provides administrative and facilities support across offices and warehouses in Delhi, Gurgaon, and nearby locations. Responsibilities include managing supplies, inventory, assets, maintenance, vendors, invoices, dispatches, travel logistics, employee expense data, routine queries, and engagement activities. The role coordinates with HR, Finance, IT, Procurement, and service providers while maintaining records, following up on tasks, and ensuring smooth workplace operations.

Analyzes D2C, marketplace, and quick-commerce channel profitability, including unit economics, margins, trade spend, discounts, returns, and write-offs. Performs budget variance analysis, builds MIS reports and dashboards, automates reporting, identifies margin leakage, and supports pricing, forecasting, inventory planning, and working capital optimization. Collaborates with Supply Chain, Sales, Operations, and Growth teams to provide financial insights and flag business risks.