Manage end-to-end e-commerce returns, including inspections, restocking, disposal, refunds, exchanges, and fraud prevention. Coordinate with warehouse, logistics, and customer support teams. Maintain returned-product inventory records, conduct quality checks, analyze return and defect trends, prepare operational reports, and recommend process or policy improvements.
Job Description - Associate - Return
You should apply if you have:
- 1–3 years of experience in return management, RTO management, logistics, warehouse operations, or supply chain.
- Experience handling end-to-end return processes in an e-commerce, retail, or similar environment.
- Good understanding of return policies, inventory management, and quality checks.
- Working knowledge of Excel and data analysis.
- Familiarity with warehouse/return management software such as Vinculum or Unicommerce (Uniware) will be an added advantage.
- Good problem-solving, communication, and team coordination skills.
- Graduate, Post Graduate, or Undergraduate candidates can apply.
You should not apply if you:
- Do not have an interest in warehouse/return operations.
- Are not comfortable working from the office at our Vishwakarma Colony, Prahladpur location.
- Are looking for a role that does not involve coordination with warehouse, logistics, and customer support teams.
- Are not comfortable working with operational data and reports.
Skills Required:
- Return & RTO Management
- Warehouse & Inventory Management
- Quality Checks & Product Inspection
- Excel & Data Analysis
- Return Policy & Compliance
- Problem-solving
- Team Coordination
- Communication Skills
- Knowledge of Vinculum/Uniware is an added advantage
What will you do?
Return Management & Operations
- Manage the end-to-end return process, including product inspection, restocking, and disposal.
- Ensure adherence to company return policies and applicable regulations.
- Analyse return trends and identify root causes to suggest process improvements.
- Implement measures to identify and minimise fraudulent returns and operational losses.
Customer Support & Warehouse Coordination
- Coordinate customer return shipments, refunds, and exchanges.
- Work closely with the Warehouse and Logistics teams to process defective and returned products.
- Coordinate with the Customer Support team to ensure seamless communication and resolution of return-related queries.
Inventory & Quality Control
- Conduct quality checks on returned products to determine their usability and next action.
- Maintain accurate inventory records for returned products.
- Coordinate with Warehouse and Logistics teams for product reallocation, restocking, or disposal.
Data Analysis & Reporting
- Prepare reports on return rates, product defects, refund trends, and other relevant operational metrics.
- Analyse return data and share insights to identify recurring issues and improve processes.
- Recommend changes to return processes or policies based on data and trends.
Work Experience: 1–3 years of relevant experience in return management, RTO management, logistics, warehouse operations, or supply chain.
Working days: Monday–Friday
Location: Vishwakarma Colony, Prahladpur, Delhi (Work from Office)
Perks:
- Friendly atmosphere
- High learning & personal growth opportunity
- Flexible timings
- Diverse work environment
Why Nutrabay:
We believe in an open, intellectually honest culture where everyone is given the autonomy to contribute and do their life’s best work. As part of the dynamic team at Nutrabay, you will have a chance to learn new things, solve new problems, build your competence, and be a part of an innovative marketing-and-tech startup that’s revolutionising the health industry.
Working with Nutrabay can be fun and a place of unique growth opportunities. Here you will learn how to maximise the potential of your available resources. You will get the opportunity to do work that helps you master a variety of transferable skills, or skills that are relevant across roles and departments. You will feel appreciated and valued for the work you deliver.
We are creating a unique company culture that embodies respect and honesty, which will create more loyal employees than a company that simply shells out cash. We trust our employees and their voice and ask for their opinions on important business issues.
About Nutrabay:
Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, have a sustainable business model, and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers to date, and our family is constantly growing.
We have built a complex and high-converting eCommerce system, and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing our continuously evolving product.
Funding:
We raised $5 million in a Series A funding.
Nutrabay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, colour, gender identity or expression, genetic information, marital status, medical condition, national origin, political affiliation, race, ethnicity, religion or any other characteristic protected by applicable local laws, regulations and ordinances.
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