Teams at New Era Technology

Lead and mentor a team of Support Analysts to deliver managed services. Oversee daily support operations across phone, ticketing, and customer channels, manage escalations, ensure SLA compliance, improve processes and documentation, perform quality audits, and drive customer-focused continuous improvement.

The Core Network Engineer will manage the migration from Cisco to Arista hardware, support network setups, and provide troubleshooting. Responsibilities include documentation, compliance checks, and collaboration with project managers.

The Data Architect will design and manage secure data platforms using Snowflake in healthcare, focusing on compliance, data models, and analytics.