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Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Monitor real-time contact center volumes across channels, manage intraday staffing and schedule adjustments using WFM tools, analyze data to identify trends and root causes, process time-off and schedule exceptions, communicate with stakeholders, and maintain accurate WFM profiles.
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Manage a team of Travel Consultants, overseeing operations, performance, and customer relationships. Cultivate team development and implement process improvements.
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
Provide multi-channel travel support for flights, hotels, cars and rail; maintain supplier and system knowledge; meet SLAs and performance metrics; give product feedback; follow travel/expense policies; participate in training and team meetings.











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