Teams at Navan

Lead and develop a team of Business Travel Consultants, manage operational performance and SLAs, own customer relationships and escalations, drive process improvements, hire and onboard staff, and coordinate engagement and administrative tasks to ensure excellent travel program service.

Lead change enablement for Global Operations & Service teams: assess impacts, build bespoke change plans, communicate across channels, measure KPIs, analyze data, and collaborate with cross-functional partners to drive adoption and continuous improvement.

Design, structure, and maintain the company knowledge base for Global Operations. Use AI and design tools to create searchable, multimedia knowledge assets, write user-friendly articles, manage content lifecycle and reviews, align stakeholders, and support KM strategy and post-training resources to improve information access and usage.