Teams at MUFG

Support commercial account operations including client onboarding, account maintenance, transaction processing, data validation, issue escalation, operational reporting, regulatory submissions, and continuous improvement while ensuring compliance and collaboration with internal stakeholders.

The ServiceNow Analyst will implement, configure, and support ServiceNow solutions across ITSM, ITOM, ITAM, CMDB, and IRM. Responsibilities include developing scoped applications, workflows, integrations, Service Portal and Workspace components, CMDB and CSDM capabilities, Discovery, Service Mapping, and data normalization. The role also requires troubleshooting server- and client-side issues, optimizing performance, following upgrade-safe practices, supporting platform upgrades, and collaborating with multiple stakeholders on daily operations.

Implement, configure, and operate the ServiceNow platform. Develop custom solutions, scoped applications, workflows, integrations, Service Portal and Workspace components. Maintain CMDB and CSDM-aligned data models, Discovery, Service Mapping, and data quality processes. Apply upgrade-safe development and performance practices, troubleshoot platform issues, support upgrades and testing, and mentor junior developers. Collaborate with architects, product owners, and business analysts on technical designs and code reviews.