Findhelp Company Culture & Values

Collaboration at Findhelp is described as open, supportive, and cross-functional, with employees pointing to shared tools like Google Chat, Jira, and Confluence; rituals such as monthly All-Hands meetings where various teams present; and department office hours that anyone in the company can utilize as proof that collaboration is part of daily work. Findhelp reported that they typically achieve a 94% or higher participation rate in their semi-annual Gallup engagement surveys, which are used to measure and improve how teams work together.

Employees highlight clear ownership structures and accountability frameworks, such as clear goals set and monitored in Rippling throughout the year, as practices that keep projects moving and prevent bottlenecks. For example, individual objectives in Rippling include specific Key Results and progress tracking to ensure accountability. They also note that Jira is used extensively to coordinate tasks both within and across departments, while Confluence serves as a vital internal hub for teams to share informative pages and documentation with the entire company.

Leadership reinforces healthy collaboration by hosting monthly All-Hands meetings that include a dedicated Q&A session with the CEO, Erine Gray, ensuring transparency and open communication across all levels. By tying Rippling-based goals to mid-year and end-of-year performance reviews, leadership ensures that individual and team efforts stay aligned with the company's broader mission. Additional signals of a strong culture include several employee-led employee resource groups (ERGs) designed to foster a diverse and inclusive workspace, and Built In's Best Places to Work award, which Findhelp has won for both Austin (for the 6th time) and Colorado.