Jobs at Dentsu Creative

Leads quality assurance activities for software projects, including test planning, test case design, SQL and ETL testing, database and data warehouse validation, functional and regression testing, defect tracking, root-cause analysis, and UAT support. Communicates test status, develops QA standards, recommends remediation for data quality issues, and mentors a team of QA associates.

Leads end-to-end customer experience research and Voice of Customer programs, including NPS, CSAT, and CES measurement. Designs quantitative and qualitative studies, analyzes survey and operational data, maps customer journeys, identifies root causes, and develops actionable recommendations. The role also manages stakeholders, clients, vendors, timelines, budgets, and insight-to-action workshops across multiple products and industries.

Leads Salesforce Marketing Cloud implementations, including advanced web forms, automations, customer journeys, data integrations, segmentation, testing, and optimization. Consults with clients on requirements, best practices, adoption, training, and digital transformation across Salesforce CRM, Marketing Cloud, and Data Cloud. Reviews code, supports production campaign platforms, and manages campaign development through deployment and quality control.

Lead the architecture and implementation of Salesforce Data Cloud solutions, including data models, ingestion pipelines, identity resolution, activation workflows, and MarTech integrations. Collaborate with marketing, analytics, engineering, and business stakeholders to deliver unified customer profiles and personalized experiences. Guide development teams, troubleshoot complex integrations, ensure data quality and privacy compliance, mentor engineers, support segmentation and journey orchestration, and contribute to technical standards and the Data Cloud adoption roadmap.

Design and lead enterprise-scale data and AI architectures centered on Snowflake and Microsoft Azure. Responsibilities include data platform modernization, cloud migration, data governance, Snowflake optimization, Python and SQL development, and GenAI solutions using LLMs and RAG. The role leads technical teams, conducts architecture reviews, mentors engineers, translates business requirements into solutions, creates roadmaps and governance documentation, and ensures security, compliance, performance, and cost optimization.

Build and maintain cloud data pipelines, transformation workflows, orchestration, governance, and access controls for analytics products. Integrate APIs, Databricks, BI tools, and multi-tenant data platforms while troubleshooting quality and performance issues. Collaborate with product, engineering, DevOps, security, and client-facing teams on platform features, architecture documentation, infrastructure migrations, and production support.

Designs and leads Salesforce Data Cloud solutions, including data models, ingestion pipelines, identity resolution, integrations, activation, segmentation, and personalization. Translates business requirements into technical designs, leads development teams, troubleshoots complex platform issues, and ensures data quality, privacy, governance, and performance. Collaborates with architects and stakeholders on strategy, roadmap planning, delivery, mentoring, and reusable technical standards.

Lead technical architect responsible for creating solution architectures, mentoring engineering leads, driving technical vision and roadmaps, ensuring scalable cloud-native platform services, enforcing CI/CD and code quality practices, and collaborating with Product, Security, DevOps and Architecture to deliver microservice-based web applications.

Lead and scale multi-disciplinary software engineering teams delivering Promotions and Loyalty Services platforms. Own delivery quality, architecture, timelines, KPIs, risk mitigation, and client/stakeholder relationships. Provide technical guidance, support solutioning and pre-sales, manage hiring, performance, and career development, and drive engineering best practices across global teams.

Lead business transformation strategy for global clients, advising C-suite stakeholders, leading pitches, developing transformation frameworks, and shaping digital media products. Translate market data and technical insights into persuasive strategic narratives, build reusable intellectual property, facilitate diagnostic sessions, and support cross-border growth. Collaborate with product, engineering, UX, and account teams on discovery, user journeys, prototyping, and product-led transformation. Measure commercial impact through attribution, media mix modeling, and transformation performance analysis.