Jobs at Astreya

Leads an integrated data, AI, analytics, and product engineering organization. Owns strategy, roadmaps, architecture, technical standards, production service levels, AI governance, client relationships, budgets, hiring, and organizational growth. Directs delivery of data platforms, dashboards, machine learning models, generative AI solutions, and full-stack applications while ensuring measurable business value, operational stability, responsible AI practices, and strong stakeholder governance.

Develops, tests, debugs, and supports software systems and tools. Provides application and end-user support, integrates third-party components, performs root cause analysis, resolves software incidents, reviews code, creates test documentation, and collaborates with stakeholders. Participates in on-call support and assists with system administration and monitoring activities.

Build and configure ServiceNow capabilities across ITSM, HAM, SAM, and CMDB. Develop workflows, scripts, integrations, data models, and user experiences; maintain ATF coverage; manage releases and documentation; and ensure solutions follow platform guardrails and favor maintainable, out-of-the-box functionality. Collaborate with process advisors, platform leadership, operations, and asset management stakeholders.

Builds and maintains scalable data pipelines, data architecture, ETL infrastructure, and analytics tools. The role assembles complex datasets, improves data delivery and infrastructure scalability, supports cross-functional stakeholders, and enables actionable business insights. Required expertise includes SAS, Python, Java, MATLAB, SQL and NoSQL databases, Hadoop-based data warehousing, MapReduce, Hive, and Presto. The position requires 5–8 years of related experience and a bachelor’s degree or equivalent experience.

Provides product and technical support for Microsoft Teams and related collaboration and voice technologies. Troubleshoots meetings, live events, voice, federation, identity, networking, hybrid Skype for Business deployments, and Teams devices. Uses diagnostic tools and knowledge of Microsoft 365, virtualization, web technologies, and enterprise telephony platforms to resolve customer issues. Requires fluent English and at least three years of product, customer support, or technical support experience.

Defines end-to-end architecture for custom applications, automations, dashboards, data pipelines, Power Platform solutions, and AI-enabled workflows. Governs architecture standards, build-versus-buy decisions, secure coding, secrets management, and regulated GxP SDLC controls. Collaborates with stakeholders, translates business needs into technical models, supports architecture governance, and mentors developers and engineers.

Supports a global PMO by tracking program actions, driving small and medium initiatives, coordinating cross-functional intake, producing reports, and managing internal communications. Builds project trackers, cadences, templates, and processes where needed; escalates risks and improves PMO practices. The role requires independent prioritization, strong business writing, stakeholder management across technical and senior audiences, and regular overlap with US time zones.

Provides technical and product support for Microsoft 365, SharePoint Online, OneDrive for Business, and SharePoint farm environments. Responsibilities include managing site collections and permissions, troubleshooting connectivity, authentication, integration, and configuration issues, and supporting identity solutions such as ADFS, DirSync, AADSync, and single sign-on. The role also requires diagnosing networking and browser-related issues using specialized troubleshooting tools and communicating fluently in English.

Provide product and technical support for Microsoft 365 and Exchange Online environments. Manage mailboxes, retention policies, compliance features, mail flow, disaster recovery, migrations, reporting, logging, and messaging policies across on-premises and cloud systems. Troubleshoot identity, networking, web, and single sign-on issues using specialized diagnostic tools. The role requires fluent English and at least three years of product, customer, or technical support experience.

Provide L2 advanced support and escalation for enterprise server and network infrastructure. Troubleshoot Dell PowerEdge and Cisco equipment using iDRAC/Redfish and CLI, perform firmware and IOS/NX-OS updates, manage hardware break/fix and vendor coordination, run network health audits, enhance monitoring with SREs, mentor L1 engineers, maintain runbooks and diagrams, participate in post-mortems, and provide 24x7 on-call support for production systems.