Astreya Jobs

EXO Ranger (Lead - L2)

Astreya

EXO Ranger (Lead - L2)

Reposted One Month Ago

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Remote

Hiring Remotely in India

Mid level

Remote

Hiring Remotely in India

Mid level

Provide product and technical support for Microsoft 365 and Exchange Online environments. Manage mailboxes, retention policies, compliance features, mail flow, disaster recovery, migrations, reporting, logging, and messaging policies across on-premises and cloud systems. Troubleshoot identity, networking, web, and single sign-on issues using specialized diagnostic tools. The role requires fluent English and at least three years of product, customer, or technical support experience.

The summary above was generated by AI

Preferred Qualifications, Abilities and Experience

• Demonstrated experience of M365 technologies (Preferably MS 900 Certification)

• Experience of Exchange Online architecture, mailbox management, retention policies, and compliance features.

• Experience with Exchange migrations, upgrades, and optimization.

• Experience with Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations across on prem and cloud.

• Understanding of Identity solutions e.g. ADFS, DirSync/AADSync and Single Sign-On.

• Understanding of Message Retention and Data Compliance Requirements.

• Understanding of networking technologies (e.g., protocols such as HTTP, TLS, TCP/IP, DNS, or knowledge related to web servers/browsers).

• Troubleshooting experience using tools such as Fiddler, HTTP Watch, Netmon, or IE Developer Tools.

Qualifications

Required/Minimum Qualifications

• 3+ years prior product, customer support and/or technical support experience.

• Language Qualification: English Language: fluent in reading, writing, and speaking.

• 3+ years prior product, customer support and/or technical support experience

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