The Workplace Engineering Track Associate supports workplace virtualization, troubleshoots user and platform issues, conducts testing, and develops automation to improve efficiency and customer experience.
Role Workplace Engineering Track Associate Responsibilities Receives proper handover from project to BAU Suggests improvements in the design/process to ease workflows Day to Day Support of Workplace Virtualization Production Environment Maintains High availability & Load balancing of all core, leveraged, dependent components Conducts validation testing in UAT and change management to production Performs any short term projects that relate to existing system expansion or enhancement Escalates high severity issues & works along with consultants from service impact to improvement plans Help develop automation capabilities wherever possible to reduce issues & complexity Work with multiple teams to address complex issues under L3 Engineer guidance Troubleshooting basic to intermediate platform issues Troubleshooting user issues Ticket handling as per agreed SLAs Ensure Backup & restore of workspaces per agreement Ensure policy controls & security level on workspaces as expected Maintains & improves customer experience & satisfaction Vendor co-ordination & follow-up Creates daily/weekly/monthly reports on system statistics, capacity, usage, analytics & other metrics Perform all periodic activities Daily/weekly/monthly
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What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
