Manage domestic and international air ticketing, including bookings, reissues, refunds, cancellations, schedule changes, rerouting, and name corrections. Apply airline fare rules, taxes, penalties, and waiver policies accurately; coordinate with airlines and support B2B travel agents through calls, email, and CRM tools. Maintain documentation, queue management, SLA/TAT compliance, ADM prevention, and timely resolution of escalated or complex cases.
About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Role: Travel Consultant
Location: Delhi
Experience: 2-4 years
Education: Graduate
Job Summary:
We are looking for a Travel Consultant – Ticketing, Refunds & Reissues to manage domestic and international ticketing operations, including bookings, cancellations, refunds, reissues, and schedule changes. The ideal candidate should have hands-on experience with GDS systems, strong knowledge of airline fare rules and refund processes, and the ability to deliver accurate and timely support while ensuring compliance with airline and company policies.
Job Responsibilities:
- Handle international flight amendments, including date change, reissuance, rerouting, cancellation, refund, and name correction, as per airline policies.
- Interpret and apply fare rules accurately for revalidation and reissue cases.
- Coordinate with airlines for waiver approvals, schedule changes, and involuntary cases.
- Manage ADM prevention by ensuring correct pricing and compliance with airline policies.
- Provide prompt support to B2B agents via calls, emails, and CRM tools.
- Maintain TAT and SLA as per company standards.
- Ensure accurate documentation and maintain proper case notes in the system.
- Handle queue management and prioritize urgent cases.
- Support escalations and complex amendment scenarios efficiently.
- Required Skills & Competencies:
- Strong knowledge of international ticketing and amendment processes.
- Hands-on experience in GDS (Amadeus / Galileo / Sabre).
- Good understanding of fare construction and airline penalty structures.
- Ability to handle pressure and manage high volumes.
- Strong communication skills (written & verbal).
- Attention to detail and analytical skills.
Required Skills & Qualifications:
- 2–4 years of experience in domestic and international air ticketing.
- Hands-on experience in ticket reissues, refunds, cancellations, and voluntary and involuntary schedule changes.
- Strong understanding of airline fare rules, fare construction, taxes, penalties, and ADM management.
- Proficiency in GDS systems such as Amadeus, Galileo, or Sabre.
- Experience with B2B travel platforms such as TripJack, TBO, Akbar Online, TravClan, or similar OTA systems.
- Good knowledge of airline schedule change and waiver policies.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and coordination abilities.
- High attention to detail with the ability to work under pressure and meet SLA/TAT requirements.
- Proficiency in Microsoft Excel and MS Office.
Similar Jobs
Software • Travel
Provides premium B2B support to travel agents and key accounts for domestic and international air bookings. Handles ticketing, amendments, cancellations, refunds, reissues, schedule changes, rerouting, fare validations, and waiver requests. Interprets airline fare rules, manages escalations, coordinates with airlines and suppliers, maintains case records, and resolves priority requests within SLA and TAT requirements. Requires GDS expertise, strong communication, problem-solving, customer service, and knowledge of travel booking platforms and office software.
Top Skills:
AmadeusCrm PlatformsGalileoExcelMS OfficeSabreTboTripjack
.png)
Fintech • Information Technology • Payments • Productivity • Software • Travel • Automation
As a Business Travel Consultant II, you will provide travel support, resolve customer inquiries, and enhance user experience through collaboration and feedback.
Top Skills:
GmailSalesforceSlackZendesk
Travel
Advise clients on travel needs and itineraries, make and confirm reservations using GDS, interpret fare rules, collect payments and issue tickets, notify clients of requirements, use CRM and mid-office tools, follow up and provide excellent customer service.
Top Skills:
CRMGdsGoogle DocsIataMS OfficeMid-Office Applications
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
