Manages IT training delivery, client and instructor relationships, trainer sourcing and onboarding, class scheduling, evaluations, student issue resolution, and revenue optimization. The role also maintains instructor records, minimizes cancellations, resolves training delivery reports, monitors feedback, and improves training processes and service quality.
Company Overview:
NetCom Learning is a premier provider of IT and business skills training, serving individuals and organizations worldwide. We offer a comprehensive range of training solutions tailored to meet the evolving needs of professionals and businesses in today's rapidly changing technology landscape.
About the Role:
NetCom Learning is seeking a dynamic Training Manager who will play a pivotal role in ensuring the highest quality of training delivery, fostering excellent client and instructor relationships, and upholding our commitment to continuous improvement and revenue optimization. The ideal candidate will exhibit exceptional flexibility, encompassing a broad spectrum of skills and knowledge in both technical training and employee development. At NetCom Learning, we thrive on our infectious enthusiasm for empowering people, nurturing a passion for learning, and catalyzing growth, all while fortifying our brand and culture.
Key Responsibilities:
- Deliver world-class training experiences, ensuring optimal satisfaction and effectiveness.
- Cultivate and maintain positive relationships with clients, understanding their needs and expectations.
- Oversee and enhance instructor relationships, acting as a liaison between NetCom Learning and the training professionals.
- Maximize revenue delivery and mitigate any revenue leakage.
- Adhere to and improve upon existing processes, contributing to ongoing organizational improvements.
- Drive exceptional feedback scores for both personal performance and NetCom Learning’s overall service.
- Proactively address and resolve any student issues during and after classes.
- Maintain clear, transparent, and timely communication with all stakeholders.
- Engage actively with instructors, fostering a positive and collaborative relationship, and providing regular performance feedback.
- Keep instructor profiles updated in the Instructor Portal, ensuring 100% accuracy for all active trainers.
- Minimize class cancellations by effectively managing and anticipating trainer availability and contingencies.
- Distribute and review 100% of class evaluations with instructors to facilitate continuous improvement.
- Proactively source and onboard trainers for new capabilities and backup for current courses, ensuring readiness and compliance with NetCom Learning’s standards.
- Oversee the smooth onboarding of new trainers, ensuring they meet or exceed the minimum standards for teaching.
- Address and resolve all Training Delivery Reports (TDRs) efficiently and effectively.
Requirements:
- Proven experience in training management within a dynamic IT training environment.
- Strong interpersonal skills with the ability to build and maintain professional relationships.
- Excellent communication skills, both verbal and written.
- Ability to manage multiple tasks and priorities in a fast-paced setting.
- Deep understanding of training methodologies, adult learning principles, and the IT training industry.
- Demonstrated ability in problem-solving and conflict resolution.
- Familiarity with online training platforms and remote learning tools.
- Commitment to continuous personal and professional development.
Why Join NetCom Learning:
- Competitive salary and comprehensive benefits package.
- Opportunities for continuous learning and professional development in a collaborative setting.
- Exposure to the latest project management techniques and industry trends.
- A chance to significantly influence the project management capabilities of diverse teams and organizations.
At NetCom Learning, you will be part of an organization that values your growth, encourages innovative thinking, and supports your professional development. Join us in our mission to empower individuals and organizations through learning, as we continue to be a beacon in the IT training industry.
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