Job Description:
Customer satisfaction is one primary objective of Airbus. The Training Customer Feedback (TCF) Coordinator, part of Quality Customer Services in India (IISQ), is responsible to manage the treatment (feedback collection, TCF indicator computation, analysis and action plan follow up) of Training Customer feedback worldwide across all Training domains (Flight, Maintenance, Cabin and Structure).
The key activities include:-
Data Analysis & Reporting
Transforming raw feedback into actionable insights, providing critical intelligence to business stakeholders for continuous training improvement.
Maintaining a robust data infrastructure, integrating relevant data from various tools to establish a single source of truth for all TCF data.
Lead monthly and quarterly review meetings with key stakeholders, including the QBST Team, to drive strategic decisions based on data from all training domains (Flight, Maintenance, Structure, Cabin).
Ensure absolute data integrity by performing meticulous weekly verification of every single data entry.
Produce comprehensive monthly reports on key metrics, providing a clear overview of training performance and participation rates.
Operational & Technical Support
Managed the entire Qualtrics platform, streamlining user access and survey creation to enhance operational efficiency.
Served as the central point of contact for all TCF-related inquiries, providing end-to-end technical and data support to all training centres.
Customize and deployed dynamic surveys to precisely meet the unique requirements of individual training centres.
Facilitate cross-functional collaboration with the MyTeam to resolve system discrepancies and maintain perfect data alignment.
Implementation & Stakeholder Management
Lead the TCF implementation and rollout for new training centres
Design and deliver quarterly training sessions for ATO Managers, empowering them to effectively utilize TCF data.
Ensure continuous knowledge transfer to all TCF Ambassadors by disseminating regular updates on new features and procedural changes.
Maintain the official TCF manual, establishing a foundational knowledge base for all colleagues.
Supporting in Analytics tool migration
Measure business performance via collection, consolidation and synthesis of performance indicators.
Manage performance through facilitating stakeholder exchange on performance data, root cause analysis, recommendations in order to enable decision making.
Identify / define improvement projects to reach targeted performance.
Required skills:
Strong analytical and synthetic skills
Knowledge of Software development
Stakeholder management from technical level up to senior/middle management
Communication skills in an international environment
Problem Solving mindset. Knowledge of 8D/9S methodologies, Ishikawa, 5 Whys, Plan-Do-Check-Act.
Google Suite environment knowledge
Knowledge of Airbus Training course delivery process and associated tools (optional)
Educated to Bachelor’s degree level (or equivalent) with Strong communicative English. Speaking French would be a plus
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus India Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Improvement & Performance ManagementBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
