Make outbound calls to prospective students and parents to explain counselling, study-abroad and career services; manage and update leads, conduct follow-ups, nurture relationships, and drive bookings and enrollments to meet targets.
Lead Engagement
Requirements
- Contact prospective students and parents through phone calls to introduce the organization's services.
- Explain career counselling programs, study abroad services, and career guidance offerings.
- Address basic queries and provide information about available services.
- Guide prospective students and parents toward booking counselling sessions.
- Maintain and update lead records in internal systems.
- Conduct regular follow-up calls with prospective students and parents.
- Track lead status and progress through the enrollment funnel.
- Support lead conversion and enrollment targets through effective follow-up.
- Build strong rapport with students and parents through professional communication.
- Understand student requirements and connect them with the appropriate counselling team.
- Ensure a positive and engaging experience throughout the inquiry process.
- Act as a key link between prospective students and the counselling team.
Requirements
- Strong communication skills in both English and Hindi.
- Comfortable interacting with students and parents over phone calls.
- Self-driven, proactive, and responsible attitude.
- Quick learner with the ability to understand and explain educational services effectively.
- Good interpersonal and relationship-building skills.
- Ability to manage multiple leads and follow-ups efficiently.
- Strong customer service and persuasion skills.
- Basic knowledge of lead management and data entry processes.
- Ability to work in a target-oriented and fast-paced environment.
- Positive attitude and willingness to contribute to student enrollment goals.
- Excellent telephone etiquette.
- Strong listening and communication abilities.
- Result-oriented mindset.
- Ability to build trust and maintain professional relationships with prospective students and parents.
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What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
