Make outbound calls to customers, retailers, and channel partners to explain fintech products (DMT, AEPS, bill payments, POS), follow up on KYC and pending documents, coordinate onboarding with operations, update customer/partner records, escalate and track issue resolution, and maintain daily call logs and reports.
Key
Responsibilities
Calling & Customer
Communication
- Make
calls to customers, retailers, and channel partners
- Explain
company products like DMT, AEPS, Bill Payments, POS, etc.
- Follow
up on pending documents, KYC, and operational requirements
Operational Support
- Coordinate
with the operations team for onboarding and updates
- Collect
and update customer/partner information in the system
Issue Resolution
- Identify
customer concerns and escalate when required
- Ensure
proper follow-up until resolution
Reporting
- Maintain
daily call records, feedback, and follow-ups
- Share
updates and insights with the operations team
Experience
- 6
months to 2 years in telecalling / customer service / telesales
- Fintech
or banking experience is a plus
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What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
