Provide technical support to French- and English-speaking B2B SaaS customers through email, chat, and phone. Troubleshoot web application issues, analyze logs, manage support tickets within SLAs, and track software defects in Jira. Collaborate with Development, QA, Product, Sales, and Customer Success teams to resolve issues, support onboarding, and communicate product feedback.
About Us
We are a leading digital experience optimization platform that helps businesses improve customer experiences through experimentation, personalization, behavioral analytics, and AI-powered insights.
AB Tasty recently joined forces with VWO to create one of the most comprehensive and innovative digital experimentation and experience optimization platforms in the market. Together, we empower brands to deliver smarter, faster, and more impactful digital experiences across the entire customer journey. Since 2009, we've partnered with 1,000+ global brands - Kering, McDonald's, Ulta Beauty, L'Oréal, Disneyland Paris, and LVMH - and built a global team of 400+ across Europe, North America, and APAC.
Our culture is driven by strong values:
- We bring client satisfaction
- We are impactful
- We go above and beyond
- We live as one team, one dream
We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.
About the Role
We are looking for a proactive and customer-centric Technical Support Engineer (French Fluent) to join our global support team. In this role, you will provide technical support to French-speaking and English-speaking customers, resolving product-related queries and technical issues. You will leverage your technical expertise and customer service skills to troubleshoot issues, collaborate with cross-functional teams, and deliver an exceptional customer experience.
Responsibilities
- Handle customer support tickets assigned through a round-robin ticketing system, ensuring timely resolution within defined SLAs.
- Provide expert technical support via email, chat, and phone, addressing complex customer inquiries and troubleshooting product-related issues.
- Collaborate with Development, QA, and Product Management teams to resolve customer issues and provide feedback for product improvements.
- Log and track software defects using our bug tracking system (e.g., Jira), ensuring timely resolution.
- Collaborate with the Sales and Customer Success teams to ensure seamless customer onboarding and ongoing support.
Professional Competencies
- Fluent in French and English (written and spoken).
- Strong understanding of web applications, HTML, JavaScript, CSS, and jQuery (mandatory).
- Proven experience supporting B2B SaaS customers in a technical support environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to analyze logs and diagnose technical issues.
- Proactive, customer-focused, and able to manage multiple priorities.
- Experience with bug tracking systems (e.g., Jira) and CRM tools (e.g., Salesforce).
Desired Skills & Experience
- 2–6 years of experience in Technical Support, Product Support, or a similar customer-facing technical role.
- Bachelor's degree in Computer Science or a related field.
- Strong understanding of web technologies and SaaS products.
- Excellent written and verbal communication skills in both French and English.
- Experience working with remote teams.
At Wingify, we are committed to building a diverse, equitable, and inclusive workplace. We believe that a variety of perspectives drives better ideas, stronger execution, and more meaningful impact. Read more about our policy here: https://wingify.com/careers/equal-opportunity-policy/
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Owns business administration and continuous improvement of Veeva Vault eQMS within a regulated pharmaceutical quality organization. Responsibilities include access management, release coordination, reporting, documentation, configuration advisory, enhancement prioritization, data operations, stakeholder communications, and cross-functional program execution. The role also evaluates AI, automation, and digital transformation opportunities while ensuring GxP compliance, data integrity, system continuity, and effective quality operations.
Top Skills:
DataikuMicrosoft Power AutomatePower BISnowflakeSpotfireSQLVeeva Vault Eqms
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Designs and implements display graphics functionality for Anthem, develops application technologies and prototypes, investigates integration and field issues, supports design reviews, creates software test cases, and collaborates with stakeholders on display enhancements and product roadmap opportunities.
Top Skills:
BambooBitbucketDo-178CDoorsGitObject-Oriented ProgrammingScadeSonar
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Designs and implements display graphics software and core display functionality for mission-critical applications. Develops new technologies, performs graphics trade-off analysis, supports integration and field investigations, and participates in design reviews and technical decisions. Creates prototypes and proof of concepts for product roadmaps, collaborates with stakeholders, and mentors junior engineers. Develops software test cases from system and software requirements while applying software architecture, object-oriented development, lifecycle, configuration management, and change management practices.
Top Skills:
BambooBitbucketDo-178CDoorsGitScadeSonar
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
