Lead technical onboarding, implementation, integration, and troubleshooting for customers using Wingify solutions. Partner with Customer Success Managers and customer development teams to configure deployments, resolve browser and client-side issues, implement REST API integrations, and provide architectural guidance. Manage multiple customer engagements while explaining technical concepts to technical and non-technical stakeholders and supporting long-term product adoption.
Role Overview: You will be the go-to technical partner for our customers, ensuring successful implementation and continuous value from Wingify’s solutions. This role requires a strong understanding of web technologies and a passion for delivering exceptional customer experiences.
- Strong understanding of web technologies, including JavaScript, HTML, CSS, browser architecture, and web debugging tools.
- Hands-on experience with REST APIs, API authentication, and third-party integrations.
- Familiarity with browser developer tools, cookies, local storage, tracking technologies, browser extensions, and debugging client-side issues.
- Understanding of Conversion Rate Optimization (CRO) concepts and how experimentation platforms integrate into customer websites.
- Ability to investigate implementation issues across browsers, identify root causes, and recommend scalable solutions.
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Strong problem-solving, project management, and stakeholder management skills with the ability to manage multiple customer engagements simultaneously.
Tech Stack & Tools: JavaScript, HTML, CSS, REST APIs, Browser Developer Tools, Git, Jira, Slack, Confluence
Role and Responsibilities:
- Lead the technical onboarding and implementation of Wingify's solutions, ensuring customers are successfully deployed and configured according to best practices.
- Partner closely with Customer Success Managers to deliver a seamless customer onboarding experience and drive long-term product adoption.
- Design, implement, and troubleshoot third-party integrations using APIs and web technologies.
- Investigate and resolve complex technical issues related to browser behavior, JavaScript execution, cookies, tracking scripts, browser extensions, and client-side implementations.
- Act as the primary technical advisor for customers, providing implementation guidance, architectural recommendations, and technical best practices.
- Work directly with customer development teams to support integrations, custom implementations, and technical enablement.
Wingify is a remote-first company with more than $100M in revenue, serving over 4,000 customers worldwide, supported by a team of nearly 800 talented people across 11 global offices. We pride ourselves on innovation, customer focus, and a collaborative remote work culture.
Wingify is an equal opportunity employer.
We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Similar Jobs
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Designs and implements display graphics functionality for Anthem, develops application technologies and prototypes, investigates integration and field issues, supports design reviews, creates software test cases, and collaborates with stakeholders on display enhancements and product roadmap opportunities.
Top Skills:
BambooBitbucketDo-178CDoorsGitObject-Oriented ProgrammingScadeSonar
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Designs and implements display graphics software and core display functionality for mission-critical applications. Develops new technologies, performs graphics trade-off analysis, supports integration and field investigations, and participates in design reviews and technical decisions. Creates prototypes and proof of concepts for product roadmaps, collaborates with stakeholders, and mentors junior engineers. Develops software test cases from system and software requirements while applying software architecture, object-oriented development, lifecycle, configuration management, and change management practices.
Top Skills:
BambooBitbucketDo-178CDoorsGitScadeSonar
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Design, build, and deploy event-driven automations to eliminate operational runbook toil. Operate and support production databases and streaming platforms, participate in on-call rotation, implement least-privilege IAM and auditability, and lead automation roadmap across data infrastructure.
Top Skills:
AlertmanagerApache AirflowAws CloudtrailAws CloudwatchAws EventbridgeAws IamAws LambdaClaudeCursorDynamoDBElasticsearchGithub ActionsGitopsJavaScriptJenkinsKafkaKubernetesMySQLPostgresPrometheusPythonRedisTerraformTypescript
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
