Shape the future of physical security by leading the evaluation and deployment of emerging technologies that protect people, assets, and operations at a global scale. As a Technical Security Innovations Manager at JPMorganChase, you'll sit at the intersection of technology, product strategy, and security operations — driving innovation that matters.
As a Technical Security Product Manager - Innovations at JPMorganChase within Global Security, you will operate out of the firm's Security Innovation Lab to design, pilot, and operationalize innovative solutions across multiple product areas — with an initial focus on Video Analytics and Facial Recognition. You will own the pilot pipeline end-to-end: scoping use cases, running controlled lab tests, standing up field pilots at live sites, and translating outcomes into scaled production deployments. This role is critical to establishing a repeatable, evidence-based pathway for introducing new security technologies into a highly regulated, global environment.
Job responsibilities
- Own the Innovation Lab roadmap for Video Analytics and Facial Recognition — from vendor scouting and bench evaluation through structured lab testing, pilot execution, and transition to production
- Design and execute end-to-end pilots at live operating sites, defining success metrics, instrumenting data collection, managing pilot governance, and leading go/no-go decisions based on measured performance
- Lead lab testing and proof-of-concept evaluations, establishing rigorous acceptance criteria, test plans, bias and accuracy benchmarks, and documentation standards
- Prioritize use cases based on risk reduction, operational efficiency, and strategic alignment with Global Security objectives, maintaining a transparent intake and prioritization framework for new innovation requests
- Develop financial business cases — including return on investment analysis and cost-benefit justifications — to support funding requests for lab build-out, pilot expansion, and production rollouts
- Partner with Product, Security Operations, Technology, Privacy, Legal, business users, and external vendors to ensure seamless integration and operationalization of new solutions
- Build and maintain relationships with senior executives, influencing decision-making and securing stakeholder buy-in for pilot funding and scaled deployment
- Track industry trends, emerging technologies, and regulatory developments — including biometric and privacy regulations — to inform the innovation pipeline and pilot strategy
- Document and communicate testing outcomes, pilot results, recommendations, and implementation roadmaps to leadership and cross-functional stakeholders
Required qualifications, capabilities, and skills
- Formal training or certification on product engineering concepts and 5+ years applied experience
- Hands-on experience with video analytics, facial recognition, and lab testing methodologies, including designing test plans and interpreting model performance metrics such as accuracy, false match and non-match rates, and demographic performance
- Demonstrated experience running technology pilots end-to-end — from site selection and stakeholder onboarding through performance measurement and transition to production
- Demonstrated ability to build financial business cases and secure funding for new initiatives
- Strong understanding of product delivery and a proven track record of implementing continuous improvement processes
- Experience in platform-wide release management, deployment processes, and strategies
- Strong partnership, communication, and executive influencing skills, with the ability to translate technical findings into business-ready recommendations
- Experience working in highly regulated, global environments
Preferred qualifications, capabilities, and skills
- Prior experience operating within or leading a corporate innovation lab, research and development function, or emerging technology team
- Familiarity with biometric privacy frameworks such as the Biometric Information Privacy Act or General Data Protection Regulation Article 9, and responsible artificial intelligence principles as applied to facial recognition
- Experience integrating video analytics and facial recognition platforms with video management systems, access control, and security operations center workflows
- Proficient knowledge of the product development lifecycle, design, and data analytics
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
