Responsible for managing operational issues in 4G/5G networks, troubleshooting, supporting automation initiatives, and developing documentation. Collaborates with cross-functional teams and performs root cause analysis.
Join our Team
About this opportunity:
We are seeking an experienced and highly skilled Backoffice RAN Engineer with expertise in Ericsson LTE/5G NSA & SA technologies. The successful candidate will be responsible for handling end-to-end tasks related to 2G/3G/4G/5G and other emerging technologies in Managed Services Operations. This role requires a strong understanding of the latest mobile network architecture and the ability to drive and support technology tasks and deliveries effectively.
What you will do:
Manage operational issues from a process and tools perspective for 4G, 5G and new technologies.
Provide technical troubleshooting and resolution of daily operational issues within the RAN network.
Contribute to knowledge-sharing initiatives and other operational improvements in Managed Services Operations.
Support the development of automation initiatives for 5G operations.
Collaborate effectively with cross-functional teams, including IP, MPBN, TX, and CORE, to resolve network-related issues.
Participate in knowledge transfer, documentation, and information-sharing processes.
Coordinate with the Support team to resolve cases and perform root cause analysis (RCA).
Flexibility to work in 24/7 planned shifts, including night shifts.
Develop and maintain comprehensive documentation for network architecture, configurations, and troubleshooting procedures.
Prepare, collect, and validate scripts and configurations, ensuring accuracy before execution in support of planned activities.
The skills you bring:
Good understanding of LTE, NSA, and SA architectures in RAN services.
Hands-on experience with Ericsson RAN equipment (eNodeB/RNC) for operations, troubleshooting, fault rectification, and solution support for UMTS, LTE, 5G networks.
4G/5G KPIs and performance monitoring metrics (throughput, latency, call drop rates) Understanding.
Experience in protocol-level knowledge, including E2E call flow and CTR trace analysis.
Hands on experience with trace analysis tools like LogTool, Wireshark, etc.
Strong understanding of the end-to-end connectivity of telecom nodes.
Proven experience in RCA analysis and issue resolution with effective final solutions.
Knowledge and experience with 3GPP, IETF, and other related specifications/standards.
Familiarity with Cloud RAN fundamentals and understanding 5G use cases.
Practical experience with Ericsson Indoor Radio Units (IRU) and DOT.
Ability to troubleshoot customer complaints and network-related issues.
Strong skills in performing routine maintenance, configuration changes, software upgrades, and network expansions of RAN systems.
Understanding of trouble ticket and change request (CR) processes.
About this opportunity:
We are seeking an experienced and highly skilled Backoffice RAN Engineer with expertise in Ericsson LTE/5G NSA & SA technologies. The successful candidate will be responsible for handling end-to-end tasks related to 2G/3G/4G/5G and other emerging technologies in Managed Services Operations. This role requires a strong understanding of the latest mobile network architecture and the ability to drive and support technology tasks and deliveries effectively.
What you will do:
Manage operational issues from a process and tools perspective for 4G, 5G and new technologies.
Provide technical troubleshooting and resolution of daily operational issues within the RAN network.
Contribute to knowledge-sharing initiatives and other operational improvements in Managed Services Operations.
Support the development of automation initiatives for 5G operations.
Collaborate effectively with cross-functional teams, including IP, MPBN, TX, and CORE, to resolve network-related issues.
Participate in knowledge transfer, documentation, and information-sharing processes.
Coordinate with the Support team to resolve cases and perform root cause analysis (RCA).
Flexibility to work in 24/7 planned shifts, including night shifts.
Develop and maintain comprehensive documentation for network architecture, configurations, and troubleshooting procedures.
Prepare, collect, and validate scripts and configurations, ensuring accuracy before execution in support of planned activities.
The skills you bring:
Good understanding of LTE, NSA, and SA architectures in RAN services.
Hands-on experience with Ericsson RAN equipment (eNodeB/RNC) for operations, troubleshooting, fault rectification, and solution support for UMTS, LTE, 5G networks.
4G/5G KPIs and performance monitoring metrics (throughput, latency, call drop rates) Understanding.
Experience in protocol-level knowledge, including E2E call flow and CTR trace analysis.
Hands on experience with trace analysis tools like LogTool, Wireshark, etc.
Strong understanding of the end-to-end connectivity of telecom nodes.
Proven experience in RCA analysis and issue resolution with effective final solutions.
Knowledge and experience with 3GPP, IETF, and other related specifications/standards.
Familiarity with Cloud RAN fundamentals and understanding 5G use cases.
Practical experience with Ericsson Indoor Radio Units (IRU) and DOT.
Ability to troubleshoot customer complaints and network-related issues.
Strong skills in performing routine maintenance, configuration changes, software upgrades, and network expansions of RAN systems.
Understanding of trouble ticket and change request (CR) processes.
Top Skills
2G
3G
4G
5G Nsa
5G Sa
Ericsson Lte
Logtool
Ran
Wireshark
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurugram Hub - Ericsson India Global Services (Delhi NCR) Office
Set near the Aravalli hills, this area blends green surroundings with modern office parks. Quieter than central Gurugram but well connected, offering a calmer workday with easy access to city hubs.
Ericsson Gurugram, Haryana, IND Office
Ericsson Gurgaon Head Office - Ericsson India (Delhi NCR) Office
One of India’s biggest corporate hubs with offices, metro access, restaurants and cafés all nearby. Fast-paced, urban and well connected, ideal for professionals who want energy, convenience and strong networking.
Ericsson Noida, Uttar Pradesh, IND Office
Ericsson Noida Hub (Delhi NCR) Office
Modern commercial district with wide roads, metro connectivity and growing residential areas. Close to malls, food hubs and offices, offering a practical balance between work, commute and daily life.
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