At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary Iron Mountain is seeking a skilled Managed File Transfer Level 2 Support Engineer to join our Information Technology team. In this role, you will be responsible for delivering technical support services for systems enabling Managed File Transfer and document delivery across global sites, diagnosing technical issues, and restoring operations to a steady state. You will join a dedicated global team that engages directly with operations staff and internal partners to drive system automation, enhance operational efficiency, and deliver reliable enterprise services.
What You’ll Do
In this role, you will:
Responsibility 1: Diagnose, troubleshoot, and resolve Managed File Transfer systems technical issues to maintain steady-state operations, while writing custom scripts using Java, Python, or Automated Markup Language to automate system tasks and reduce reliance on break/fix teams.
Responsibility 2: Collaborate with internal and external partners during the onboarding process and coordinate with multiple Information Technology functional departments across large enterprise environments to execute Root Cause Analysis for permanent issue resolution.
Responsibility 3: Ensure compliance with Service Level Agreements, quality standards, and operational guidelines while maintaining installation, configuration, and system administration procedures.
What You’ll Bring
The ideal candidate will have:
Minimum 2 years of experience in Application Support and hands-on scripting.
Strong knowledge of file transfer protocols such as Secure Shell, Secure File Transfer Protocol, File Transfer Protocol Secure, Hypertext Transfer Protocol Secure, and Applicability Statement 2, as well as Managed File Transfer tools and Windows and Linux operating systems.
Proven ability in problem-solving, multi-tasking across parallel tracks, executing Root Cause Analysis, and utilizing enterprise problem management tools like ServiceNow, Jira, or Hewlett Packard Service Manager.
A Bachelor's degree or equivalent graduation degree in Information Technology, Computer Science, or a related field.
