Are you a fast learner who is fascinated by cloud technologies?
Are you interested in creating impact and solving complex issues?
Join our Unified Communications team!
Our Unified Communications team is responsible for designing and implementing systems that enable a variety of collaboration and communications tools. We collaborate to solve problems, innovate to provide creative solutions, and work to continuously improve productivity across Akamai.
Partner with the best
The Collaboration Tools Delivery Engineer is responsible for updating and maintaining communication and productivity systems. This role oversees IT projects for platforms like Google Workspace, Cisco Webex, Microsoft 365, and Slack. Responsibilities include managing deployments, integrations, and providing user support. Emphasis is placed on utilizing automation and industry standards to enhance efficiency and foster innovation within these platforms.
As a Systems Engineer II, you will be responsible for:
- Designing, implementing, configuring, and deploying Google Workspace, M365, and Slack Enterprise+ environments, including Gmail, Drive, Teams, and SharePoint.
- Overseeing implementation and migration projects, ensuring timely delivery, budget adherence, and alignment with established quality standards.
- Configuring and managing integrations between collaboration platforms and business tools while automating workflows using REST API, PowerShell, or scripting.
- Providing 3rd tier support for all collaboration tools, diagnosing and resolving complex technical issues promptly to minimize disruption to users.
- Collaborating with IAM and security teams to implement and strengthen security measures and compliance policies across all platforms.
- Developing technical documentation, user guides, and FAQs while delivering training, monitoring performance, recommending improvements, and staying updated on SaaS trends.
Do what you love
To be successful in this role you will:
- Have a Bachelor's degree, with 5+ years of experience in engineering, or a technical Degree in a related field
- Show expertise in designing, deploying, managing enterprise environments for Google Workspace, Microsoft 365, and Slack administration and integration expertise.
- Demonstrate expertise in Google Workspace setup, management, and configuration to ensure seamless system administration and functionality.
- Demonstrate expertise in Slack functionalities, integrations, and enterprise grid administration.
- Utilize AI tools such as Google Gemini to streamline tasks, create summaries, draft communications, and analyze data effectively.
- Have experience with Email migration tools like cloud to on-premises, or cloud to cloud and working exposure to API.
- Exhibit exceptional communication, interpersonal, problem-solving, and analytical abilities to convey technical concepts clearly and manage priorities, deadlines, and deliverables.
Build your career at Akamai
Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.
With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.
Learn more
Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.
