At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job SummaryIron Mountain is seeking a communicative and detail-oriented Onboarding Specialist to join our Customer Success team. In this role, you will be responsible for serving as the primary point of contact for new clients, ensuring their first experience with our services is seamless, accurate, and professional.
You will join a fast-paced, collaborative team dedicated to client satisfaction and operational excellence, where clear communication is the heartbeat of our success.
What You’ll DoIn this role, you will:
Responsibility 1: Direct the end-to-end client onboarding journey by conducting thorough phone consultations to explain procedures, capture order details accurately, and resolve initial setup issues.
Responsibility 2: Collaborate with internal departments and stakeholders to ensure all technical and administrative onboarding requirements are met efficiently and within established timelines.
Responsibility 3: Ensure compliance with organizational standards by accurately documenting all client interactions and progress updates within our internal tracking systems.
The ideal candidate will have:
Experience: At least 2 years of experience in a high-volume, phone-based customer service or client onboarding environment.
Expertise: Strong knowledge of customer relationship management systems and the ability to convey complex technical information in a simple, understandable manner.
Proven Ability: Demonstrated success in proactive problem-solving and managing high-frequency client follow-ups while maintaining a professional demeanor.
Education: A high school diploma or equivalent; an Associate’s degree in Communications or Business is preferred.
Competitive compensation and benefits aligned with your experience.
Generous number of days for paid time off and holidays.
Flexible work options to support a healthy work-life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth through internal development programs.
