Role Summary
The AIMS Application Support Engineer is responsible for maintaining the stability, availability, security, and performance of the AIMS Warehouse Management System, a Tier 1 business-critical application supporting more than 50 medical distribution centers across the United States and Canada. The role provides technical leadership for application support, infrastructure maintenance, incident resolution, system upgrades, disaster recovery testing, and continuous service improvement.
The position operates within a 24x7 support model and works closely with infrastructure, database, networking, SAP, middleware, cybersecurity, and third-party vendor teams to ensure uninterrupted business operations.
Required Technical Skills
- Bachelor's degree in related field, or equivalent work experience, preferred.
- 6+ years of experience in application development.
- Strong experience supporting Windows Server environments.
- Experience with SQL Performance Tuning, DTS, SSIS, SSRS
- Strong understanding of database administration, troubleshooting, and optimization.
- Experience supporting applications hosted on Google Cloud Platform (GCP).
- Scripting and automation experience using PowerShell, Perl
- Strong understanding of web application architecture and client/server environments.
- Experience integrating SaaS and enterprise applications through APIs.
- Understanding of REST APIs, SOAP Services, HTTPS Protocols, JSON, XML
- Knowledge of DevSecOps practices and CI/CD pipelines.
- Experience with Jenkins.
- Experience using monitoring tools such as Dynatrace and BigPanda
- Experience with ServiceNow, ITIL Framework, SailPoint, CyberArk
Preferred Qualifications
- Experience supporting Warehouse Management Systems (WMS).
- Knowledge of Supply Chain, Distribution Center Operations, and Logistics processes.
- Experience supporting mission-critical applications in a 24x7 operational environment.
- Strong stakeholder management and cross-functional coordination skills.
Key Responsibilities
Application Maintenance & Support
- Perform application version upgrades, patch deployments, and maintenance activities to ensure systems remain current, secure, and supported.
- Provide 24x7 production support coverage through a rotating three-shift support model.
- Monitor application health, system alerts, and performance metrics to proactively identify and resolve issues.
- Manage ServiceNow incidents and service requests, ensuring timely communication, resolution, and documentation.
- Troubleshoot complex application, infrastructure, database, and integration issues impacting business operations.
Infrastructure & Platform Administration
- Perform server maintenance activities, including operating system upgrades, security patching, and certificate renewals.
- Support and maintain Windows-based application and database environments.
- Collaborate with infrastructure teams to ensure platform availability, resiliency, and security compliance.
Database & Performance Optimization
- Analyze and resolve database performance bottlenecks.
- Optimize SQL queries, batch processes, and system configurations to improve application performance and scalability.
- Support SQL Server administration and maintenance activities as required.
Incident, Problem & Vendor Management
- Open, coordinate, and facilitate SRTs by engaging appropriate support groups, including: Network, Database, Server Infrastructure, SAP, Integration Platforms, Third-Party Vendors, Internal Application SMEs.
- Participate in root cause analysis activities and develop permanent corrective actions for recurring issues.
- Drive issue resolution across multiple technical teams to minimize service disruption.
Change & Release Management
- Coordinate application maintenance, upgrades, and deployment activities with distribution centers to minimize operational impact.
- Support release planning, testing, validation, and implementation activities.
- Ensure adherence to change management and deployment standards.
Compliance, Documentation & Resiliency
- Support SOX compliance activities and audit requirements.
- Plan, coordinate, and execute annual Disaster Recovery (DR) testing in partnership with the Enterprise Resiliency Team.
- Develop, maintain, and continuously improve operational procedures, technical documentation, and support runbooks.
- Promote knowledge sharing and cross-training to reduce operational risk and improve team readiness.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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