Software Development Engineer II

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

What Does Success Look Like  

In this role, you’ll collaborate with cross-functional teams to deliver innovative features and platform enhancements that drive continuous improvement. You’ll provide architectural leadership and foster new ideas, building scalable web applications using modern frameworks and micro frontend architectures. Additionally, you’ll champion our engineering efforts by sharing insights and best practices at conferences, community events, and in technical blog posts. 

What You’ll Do  

Cross-Functional Collaboration: 

• Work closely with product managers, UX designers, and backend engineers to ensure seamless integration of features. 

• Translate business requirements into clear technical tasks and coordinate scope with cross-functional peers. 

• Proactively identify and mitigate cross-team dependencies. 

Technical Excellence:  

• Drive architectural decisions, promote modern best practices, and ensure long-term viability.  

• Guide teams on implementing new frameworks or libraries, ensuring consistent adoption. 

• Architect next-generation frontend applications and micro-frontends. 

Performance Optimization 

• Continuously monitor and evaluate application performance across various devices and browsers. 

• Profile and debug performance bottlenecks, ensuring optimal load times. 

• Implement advanced tooling and instrumentation for proactive performance tuning. 

Outbound Evangelism: 

• Represent the team at conferences and technical meetups, sharing insights and best practices. 

• Write and publish technical blog posts to showcase innovations and thought leadership. 

• Collaborate with marketing to highlight product achievements and engineering stories. 

What Makes You Qualified  

Educational Qualifications and Experience:  

• BE/BTech degree in software engineering, computer science, or a related field. 

• 2+ years of professional software engineering experience focused on web technologies focusing on React. 

Technical Skills:  

• Expertise in Front-End Architecture: Deep understanding of modern front-end technologies, including advanced JavaScript (ESNext features), TypeScript for type safety, bundlers (e.g., Webpack) to optimize build processes and ensure cross-browser compatibility and the React library. 

• CSS Expertise: Proficiency in modern CSS techniques including SCSS, CSS Modules, and CSS-in-JS libraries like Styled Components and Emotion to create scalable, maintainable, and responsive user interfaces. Knowledge in creating component-driven styles and implementing design systems for consistent UI/UX. 

• Frontend Performance Optimization: Proven track record in performance profiling and optimization for web applications using tools such as React Profiler, Lighthouse, and Webpack Bundle Analyzer. Focus on optimizing for fast load times, memory management, and rendering efficiency. 

• CI/CD and DevOps Practices: Hands-on experience in setting up and maintaining continuous integration and continuous delivery (CI/CD) pipelines using tools like Jenkins, GitHub Actions, and CircleCI to automate testing, deployment, and delivery processes for faster release cycles. 

Soft Skills:  

• Exceptional problem-solving abilities.  

• Ability to clearly articulate complex technical concepts to both technical and non-technical audiences. 

• Past Experience speaking at conferences, contributing to open-source projects, or writing technical content. 

• Strong teamwork and communication skills.  

• Ability to thrive in a dynamic, fast-paced environment.  

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.