Software Development Engineer II

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

What You’ll Do

• Product Development:

  • Drive the design, development, and deployment of new product features using our existing infra while also enhancing the current infra.

  • Collaborate closely with product managers, designers, and backend engineers to translate requirements into technical specifications and solutions.

  • Ensure the scalability, performance, and reliability of web applications.

• Project Management:

  • Manage multiple tracks of development, ensuring timely delivery of features and updates.

  • Proactively identify and address potential issues or bottlenecks in the development process.

  • Maintain clear and regular communication with stakeholders regarding project status, timelines, and any potential delays.

• Technical Excellence:

  • Stay updated with the latest industry trends and best practices in frontend development.

  • Implement best practices for code security, resilience, and maintainability.

  • Encourage the use of performance tools and techniques to enhance the user experience.

• Collaboration and Communication:

  • Actively participate in daily stand-ups, sprint planning, and retrospectives.

  • Facilitate cross-team collaboration to ensure alignment and smooth workflow.

  • Provide clear and comprehensive documentation for all developed features and updates.

What Makes You Qualified

• A bachelor’s or master’s degree in software engineering, computer science, or a related field.

• 2+ years of software development experience, specializing in front-end development.

• A deep understanding of front-end architecture (HTML/ CSS/ Javascript/ TypeScript / React/ GraphQL/ NextJS), with familiarity in Next.js being advantageous.

• Proficiency in design patterns, best practices, and software engineering principles.

• Knowledge of containerisation technologies (e.g., Docker, Kubernetes) is a plus.

• Experience in Leading Team/Projects

• Exceptional problem-solving abilities and meticulousness in delivering high-quality software solutions.

• Strong teamwork, communication and organisational skills, along with the ability to thrive in a dynamic, fast-paced environment.

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.