The ITSM Business Analyst will analyze client requirements and design, configure, and implement ServiceNow solutions for ITSM migrations. Responsibilities include improving Incident, Problem, Change, Configuration, Knowledge, and Request Management workflows; collaborating with implementation partners; creating and executing test plans and automated scripts; and applying Agile/Scrum, Jira, and SDLC practices. The role also develops IT process workflows, procedures, technical standards, and service management improvements.
This is a remote position.
ITSM Business Analyst (Night Shift)
Locations: Mumbai, Pune, Chennai, Hyderabad, Coimbatore, Bangalore, Kolkata
Experience: 5+ Years
Shift: Night Shift (6pm to 3am IST)
We are seeking an experienced and motivated ITSM Business Analyst to join our team in a night shift role. As an ITSM Business Analyst, you will play a critical role in driving the success of our clients' ServiceNow implementations and migrations. Your expertise in IT service management processes and your in-depth knowledge of the ServiceNow platform will be vital in shaping efficient and effective IT service solutions.
Responsibilities:
- Utilize your minimum of 5 years of experience as an ITSM Business Analyst to analyze and understand client requirements, translating them into effective technical solutions.
- Leverage your minimum of 3 years of experience working as an ITSM Business Analyst on the ServiceNow platform to design, configure, and implement ServiceNow solutions that align with clients' needs.
- Collaborate closely with implementation partners to facilitate seamless ServiceNow migrations, utilizing your expertise gained from a minimum of 3 years of experience in this role.
- Apply your understanding of Incident, Problem, Change, Configuration, Knowledge, and Request Management processes to develop and improve IT service workflows and procedures.
- Use your experience in test plan creation and execution, including automated test scripts, to ensure the quality and reliability of implemented solutions.
- Employ your knowledge of Agile/Scrum methodologies and tools like Jira to contribute to the implementation process and maintain project visibility.
- Leverage your familiarity with the System Development Life Cycle (SDLC) processes to assist in client requirement analysis and system design, ensuring that solutions meet business goals.
- Design and implement IT process workflows, procedures, and technical standards that align with industry best practices and regulatory requirements.
- Apply your solid understanding of service management principles to support the development and enhancement of IT services.
Qualifications:
- Minimum of 5 years of experience as an ITSM Business Analyst, showcasing a deep understanding of IT service management principles and practices.
- Minimum of 3 years of hands-on experience working with the ServiceNow platform as an ITSM Business Analyst, including design, configuration, and implementation.
- A minimum of 3 years of experience working as an implementation partner, assisting organizations in ServiceNow migrations and deployments.
- Proficiency in Incident, Problem, Change, Configuration, Knowledge, and Request Management processes.
- Experience in creating and executing test plans, including the use of automated test scripts.
- Familiarity with Agile/Scrum methodologies and tools such as Jira.
- Strong knowledge of the System Development Life Cycle (SDLC) processes, including client requirement analysis and system design.
- Ability to design and implement IT process workflows, procedures, and technical standards.
- Solid understanding of service management principles and their application to IT services.
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