Lead Salesforce business analysis and solution design, liaise between ITBP, stakeholders, and developers; gather and translate requirements into user stories, support configuration, testing, data integrity, documentation, training, and continuous improvement for CRM initiatives.
About ERM
ERM is the world’s largest specialist sustainability consultancy, with more than 50 years of experience helping organisations navigate complex environmental, social, and governance (ESG) challenges. We bring together a diverse and inclusive community of experts across regions and disciplines, fostering collaboration, professional growth, and meaningful global exposure. As a people-first organisation, ERM values well-being, career development, and the power of collective expertise to drive sustainable impact for our clients — and the planet.
Role PurposeIn ERM’s GDC, this role enables high-quality, standardised and scalable delivery for Salesforce business analysis and solution design, acting as the primary liaison between the IT Business Partner (ITBP), business stakeholders, and the Salesforce developers to ensure alignment and successful delivery of Salesforce initiatives.
Key Responsibilities
- Serve as the central point of contact between ITBP, business teams, and Salesforce COE for all CRM-related initiatives.
- Gather, analyse, and document business requirements for Salesforce enhancements and new implementations.
- Translate business needs into user stories, process flows, and functional specifications aligned with Salesforce best practices.
- Collaborate with global stakeholders to prioritise requirements and ensure alignment with strategic objectives.
- Support solution design, configuration, and testing phases; ensure adherence to governance and compliance standards.
- Maintain documentation (process maps, SOPs, controls) and contribute to audits and data integrity initiatives.
- Drive continuous improvement through automation, optimisation, and adoption of new Salesforce features.
- Provide training and knowledge-sharing for end-users and internal teams.
- Facilitate project communication and ensure coordination of the business to be available for training and adoption activities.
Skills & Experience
- Min 4 years of experience as a Business Analyst, with at least 2-3 years focused on Salesforce CRM.
- Strong understanding of Salesforce Sales Cloud and ideally MCAE and/or Net Zero Cloud.
- Familiarity with integration concepts and data migration best practices.
- Demonstrated experience with agile methodologies, contributing to sprint cycles through data-centric user stories, backlog grooming, and cross-functional collaboration.
- Excellent communication and stakeholder management skills across time zones.
- Salesforce certifications (Administrator and/or Business Analyst preferred).
- Continuous improvement mindset; experience with agile delivery frameworks is a plus.
- Comfortable working across global time zones and collaborating with distributed teams
Hybrid (Gurugram + remote), aligned to global collaboration windows; occasional extended hours for cross-time-zone work.
Late Shifts for extended coverage:
• 2:00 PM – 11:00 PM IST
• 5:00 PM – 2:00 AM IST
Shift assignments depend on role requirements and global project alignment. As processes mature and automation increases, reliance on shifts will reduce.
ERM Gurugram, Haryana, IND Office
Gurugram, India
ERM New Delhi, Delhi, IND Office
3rd Floor, Building No 10B, DLF Cyber City, Gurgaon, Haryana, New Delhi, India, India 122 002
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