Senior Manager

• Proven work experience as an Accounting Manager, Billing Manager, or similar leadership role in AR/Billing and Revenue.
• Strong understanding of General Ledger accounting, Accounts Receivable subledgers, and Billing & Collections processes.
• Demonstrated experience working with automated billing systems and processes.
• High attention to detail with excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to collaborate effectively with U.S.-based teams across time zones.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Basic understanding of collection practices and relevant laws/regulations.
• Strong interpersonal and supervisory skills with the ability to lead and develop team members.
• Ability to act with discretion, tact, and professionalism in all situations.

• Prepare and analyze accounts receivable reports, aging reports, revenue reports, and weekly/monthly financial reports for review by U.S. leadership.
• Review customer General Ledger accounts to identify outstanding billable charges.
• Lead and supervise the offshore EXL Billing and AR team in all aspects of billing operations, payment posting, accounts receivable follow-up, revenue recognition, and collections.
• Ensure accurate and timely completion of billing, collections, data processing, and documentation to support efficient account collection and reconciliation to the AR subledger and General Ledger.
• Serve as the primary offshore expert and point of contact for all billing, revenue, and AR processes, working in close coordination with the U.S. AR/Billing team.
• Review and correct AR subledger activity where necessary.
• Perform Quality Assurance and review of EXL deliverables to ensure accuracy, completeness, and adherence to established standards.
• Maintain strong collaboration with the U.S. team and other departments to obtain necessary information and resolve billing and revenue issues.
• Identify root causes of billing and revenue errors by understanding business processes, pricing logic, and system outputs; partner with subject matter experts to implement corrective actions.
• Conduct process audits, contract reviews, and system mapping to ensure accuracy of products and pricing.
• Continuously audit and improve billing, revenue, and collections procedures to enhance efficiency and reduce errors.
• Ensure all offshore activities comply with company policies, GAAP, and relevant regulatory requirements.
• Participate in the development and implementation of standardized operating policies and procedures across onshore and offshore teams.
• Analyze trends in charges, collections, revenue, and accounts receivable; recommend and implement process improvements.
• Stay updated on current billing regulations and compliance requirements.
• Supervise offshore team members, including work allocation, training, performance management, and motivation to achieve high productivity and quality standards.
• Assist with Month End Close activities.
• Perform other duties as assigned.

Graduate Commerce 8-10 years of experience in Accounts Receivable. 

• Proven work experience as an Accounting Manager, Billing Manager, or similar leadership role in AR/Billing and Revenue.
• Strong understanding of General Ledger accounting, Accounts Receivable subledgers, and Billing & Collections processes.
• Demonstrated experience working with automated billing systems and processes.
• High attention to detail with excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to collaborate effectively with U.S.-based teams across time zones.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Basic understanding of collection practices and relevant laws/regulations.
• Strong interpersonal and supervisory skills with the ability to lead and develop team members.

• Ability to act with discretion, tact, and professionalism in all situations.

  Preferred Qualifications

• Relevant certifications as a Billing Manager or in Accounting/Finance.
• Prior experience working in an offshore/outsourced delivery model (EXL or similar).
• Experience with ERP systems and automated billing platforms.
• Experience interpreting and analyzing contracts.