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The Senior Manager – FP&A (Pricing) is responsible for pricing strategy, deal support, and profitability analysis to drive sustainable growth. This role partners closely with Sales, Finance, and Operations to ensure competitive, disciplined pricing and strong margin performance.
Job Description:
Pricing Strategy & Governance
Develop and implement pricing strategies aligned with business goals (profitability, competitiveness, client acquisition).
Maintain a pricing framework—including cost-plus, value-based, and market-based models—for various service lines (voice, chat, back-office, tech support, etc.).
Standardize pricing governance across geographies, verticals, and deal types to ensure consistency and control.
Deal Pricing & Bid Support
Lead the pricing process for new RFPs, renewals, and change requests in partnership with Sales, Finance, and Delivery.
Model financial outcomes (P&L, IRR, payback period) to assess commercial viability.
Recommend optimal commercial structures (FTE, connect minutes, transaction-based, outcome-based, or hybrid models).
Cost Modeling & Benchmarking
Develop and maintain cost models (labor, tech, infrastructure, overhead) across regions and service lines.
Benchmark pricing and costs against market data to ensure competitiveness.
Monitor variance between estimated and actual delivery costs.
Profitability Management
Analyze deal-level and portfolio-level profitability and identify margin improvement levers.
Collaborate with delivery and finance teams to drive margin expansion initiatives.
Track price realization versus contracted rates.
Commercial Analytics & Insights
Build pricing dashboards and tools to monitor trends, elasticity, and competitive dynamics.
Provide insights on pricing performance and client behavior (discounts, renewals, renegotiations).
Enable data-driven decision making for leadership.
Cross-Functional Collaboration
Partner with Sales, FP&A, and Operations to align pricing with delivery capabilities and financial targets.
Support Finance during budgeting and forecasting with pricing and revenue insights.
Train sales teams on pricing rationale and negotiation guardrails.
Continuous Improvement & Automation
Implement automation tools (e.g., CPQ, pricing databases, margin simulators).
Simplify and streamline pricing processes for faster response times.
Continuously refine methodologies based on deal performance and feedback.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
