Lead optimization of Zoho CRM workflows and data automation, drive product and tool enhancements, build dashboards and analytics, manage vendors and stakeholders, promote change management and user adoption, and ensure data governance and reporting quality.
Manage and optimize Zoho CRM workflows, data automation, and customizations to meet
evolving business needs.
Drive product and tool enhancements, including design, testing, and deployment of new
functionalities. Work on Vendor management activities ensuring timely and quality delivery
solutions.
Build and maintain advanced dashboards and analytics reports that provide actionable
insights for decision-making.
Collaborate extensively with cross-functional teams, external vendors, and senior leadership
to gather requirements, communicate progress, and ensure smooth change management.
Act as a change agent to promote user adoption of new IT tools and processes, providing
training and support to stakeholders.
Ensure data governance, quality, and continuous process improvements in reporting and
communication workflows.
Requirements
Experience /Certification in Scrum / Agile/PMP/PMI or relevant project management
techniques
5 to 10 years of experience managing CRM platforms (preferably Zoho CRM), project/vendor
management and data analytics.
Proven expertise in product enhancement, deployment, and IT change management.
Proficient in Power BI, Zoho Analytics, Tableau, or similar data visualization and reporting
tools.
Strong vendor management and stakeholder communication skills.
Excellent problem-solving and interpersonal skills to facilitate collaboration and adoption.
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Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
