Lead optimization of Zoho CRM workflows and data automation, drive product and tool enhancements, build dashboards and analytics, manage vendors and stakeholders, promote change management and user adoption, and ensure data governance and reporting quality.
Manage and optimize Zoho CRM workflows, data automation, and customizations to meet
evolving business needs.
Drive product and tool enhancements, including design, testing, and deployment of new
functionalities. Work on Vendor management activities ensuring timely and quality delivery
solutions.
Build and maintain advanced dashboards and analytics reports that provide actionable
insights for decision-making.
Collaborate extensively with cross-functional teams, external vendors, and senior leadership
to gather requirements, communicate progress, and ensure smooth change management.
Act as a change agent to promote user adoption of new IT tools and processes, providing
training and support to stakeholders.
Ensure data governance, quality, and continuous process improvements in reporting and
communication workflows.
Requirements
Experience /Certification in Scrum / Agile/PMP/PMI or relevant project management
techniques
5 to 10 years of experience managing CRM platforms (preferably Zoho CRM), project/vendor
management and data analytics.
Proven expertise in product enhancement, deployment, and IT change management.
Proficient in Power BI, Zoho Analytics, Tableau, or similar data visualization and reporting
tools.
Strong vendor management and stakeholder communication skills.
Excellent problem-solving and interpersonal skills to facilitate collaboration and adoption.
Similar Jobs
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Lead discovery, research, information architecture, and interaction design for enterprise conversational AI, copilots, and agentic workflows. Partner with product and engineering teams to shape AI product roadmaps, simplify complex workflows, and promote trustworthy, transparent human-in-the-loop experiences. Requires strong expertise in product design, AI/ML products, conversational interfaces, enterprise tools, rapid prototyping, and user testing.
Top Skills:
Agentic WorkflowsAi CopilotsConversational AiCuiFigmaGenerative AiGui
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Embed responsible AI practices into AI solution design, development, and operations. Assess risks involving fairness, privacy, safety, transparency, security, and regulatory impact; define governance controls and approval gates; review LLM, RAG, and agentic systems; establish documentation, monitoring, human oversight, and audit evidence; and coordinate remediation with engineering, legal, compliance, security, and product teams.
Top Skills:
Agentic Ai SystemsAICloud Ai GovernanceEu Ai ActIso/Iec 42001LlmModel CardsNist Ai RmfRag
.png){kind=logo}
Software
Designs, deploys, and drives adoption of New Relic observability solutions for strategic customers. Architects scalable monitoring for microservices, serverless, and distributed systems; integrates observability with cloud platforms, IaC, CI/CD, and platform engineering workflows; leads technical workshops; troubleshoots deployments; and creates documentation, training, and implementation best practices.
Top Skills:
AnsibleApmAWSAzureCi/CdDatadogDockerDynatraceGCPGithub ActionsGitlabGoInfrastructure As CodeJenkinsKubernetesNew RelicPythonShellTerraform
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
