Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Senior Account Executive – Mumbai
The Sr Account Executive will be responsible for driving revenue growth by selling Genesys CcaaS solutions to both existing and new customers within the Western India region.
This role involves a mix of account management, upselling/cross-selling to existing clients, and new logo acquisition.
The ideal candidate will have a proven track record of success in selling complex AI/software solutions, preferably within the AI driven contact center space.
They should be a highly motivated and results-oriented individual with excellent communication, negotiation, and relationship-building skills.
What You’ll Do:
In this role, the primary responsibilities will include (but are not limited to):
Sales Strategy and Execution:
- Develop and execute a comprehensive sales strategy to achieve revenue targets within the assigned territory (Western India).
- Identify and qualify new business opportunities through proactive prospecting, networking, and lead generation activities.
- Manage the full sales cycle, from initial contact and needs assessment to proposal development, negotiation, and deal closure.
Account Management & Growth:
- Build and maintain strong relationships with key stakeholders at existing customer accounts.
- Identify opportunities for upselling and cross-selling Genesys CcaaS solutions to expand our footprint within existing clients.
- Ensure high levels of customer satisfaction and retention by providing exceptional account management and support.
New Logo Acquisition:
- Identify and target key prospects in the Western India market, focusing on specific verticals (e.g: E-Comm, Healthcare, Retail, GCC, Tech).
- Conduct in-depth needs analysis to understand customer challenges and requirements.
- Develop and present compelling value propositions that showcase the benefits of Genesys CcaaS solutions.
Product Expertise:
- Maintain a deep understanding of Genesys CcaaS solutions, including features, functionality, and competitive differentiators.
- Effectively communicate the value proposition of our solutions to both technical and business audiences.
Collaboration & Reporting:
- Collaborate with internal teams (e.g., Solution Consulting, marketing, Business Development, professional services) to ensure customer success.
- Provide accurate and timely sales forecasts and reports to management.
- Maintain accurate and up-to-date records of all sales activities in the CRM system.
You’ve been there and done this…
Experience:
- Bachelor's degree in a relevant field (e.g., Engineering/Technology) and/or Business Administration, Sales, Marketing
- 10+ years of experience in sales, with a proven track record of success in selling complex software solutions.
- Experience selling AI driven CcaaS, contact center solutions, is highly preferred.
- Experience in the Western India market and a strong understanding of the local business landscape.
Skills:
- Excellent communication, presentation, and interpersonal skills.
- Strong negotiation and closing skills.
- Ability to build and maintain strong relationships with customers and internal stakeholders.
- Proven ability to manage the full sales cycle, from lead generation to deal closure.
- Strong business acumen and understanding of customer business needs.
- Self-motivated, results-oriented, and able to work independently.
- Proficiency in CRM systems (e.g., Salesforce).
Attributes:
- Hunter mentality with a passion for driving new business.
- Customer-centric approach with a focus on building long-term partnerships.
- Ability to work in a fast-paced and dynamic environment.
- Strong work ethic and a commitment to achieving results.
Preferred Qualifications:
- Engineering and/or Master's degree in Business Administration (MBA).
- Existing network of contacts within the Western India business community.
What Genesys Offers:
- Competitive salary and commission structure.
- Comprehensive benefits package.
- Opportunity to work for a global leader in the customer experience industry.
- Challenging and rewarding work environment.
- Career growth and development opportunities.
- A collaborative and supportive team culture.
Please note that Genesys will not accept resumes from agencies at this time.
To be eligible to apply for this role you must be legally permitted to work in India.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
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Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
