Self-Service Advertiser Support Specialist

Curious about what it’s like to work at the world’s number 1 discovery platform as a Self-Service Advertiser Support Specialist? We’re glad you asked!
As a Self-Service Advertiser Support Specialist on the Customer Success team, you will be the primary point of contact for self-service advertisers, helping them get the most out of the Taboola platform. Your role will involve guiding advertisers through the entire process, from onboarding to campaign optimization, ensuring their success while handling a variety of inquiries ranging from technical issues to billing questions.

At Taboola, we currently work in a hybrid work model giving employees the flexibility to work from home a few days a week. We have offices in Ramat Gan and Beer Sheva, and are looking to grow into additional locations such as Jerusalem. Our Taboolars have the opportunity to meet their teammates, connect with other teams, and socialize with friends.

What are some of the things you do on a day-to-day basis?

As a Self-Service Advertiser Support Specialist, you will:

• Provide timely and effective support to self-service advertisers via email, live chat, and occasionally over calls, addressing their questions and resolving issues promptly.
• Assist prospective advertisers with the signup process, ensuring a smooth and seamless onboarding experience.
• Guide existing advertisers on campaign management, including setup, targeting, optimization, and performance analysis.
• Troubleshoot technical issues related to the Taboola platform, escalating complex problems to the appropriate technical teams.
• Address billing inquiries, including payment issues and invoice explanations.
• Proactively identify and resolve potential issues that advertisers may encounter.

What skills and qualifications do I need?

For this role, it is essential that you have:

• 3+ years of experience in customer technical support.
• Strong problem-solving and analytical skills.
• Familiarity with Salesforce and other CRM systems.
• Basic understanding of online advertising metrics and KPIs.
• Technical aptitude and comfort with troubleshooting issues on digital advertising platforms.

Optional: Nice to haves include:

• Experience working with programmatic advertising.
• A passion for technology and data.

Why Taboola?

Taboola is the world’s leading recommendation platform, reaching over 500 million daily active users. We’re growing rapidly and have recently gone public on the NASDAQ. We work with some of the biggest names in the business, including Business Insider, NBC, Wells Fargo, Adidas, and more.

Adam Singolda, Taboola’s Founder and CEO, says: “You can copy anything from another business, but you can’t copy a company’s culture.”

If you ask our employees what they love about Taboola, they will tell you that here, they discover their best professional selves, explore opportunities for growth, and learn from talented people in a culture of transparency, passion, and inclusivity.

We pride ourselves on making a global impact, influencing how people consume content, and fostering a diverse and friendly work environment.

Want to learn more about us? Visit our company website, careers site, Taboola Life blog, and check out our social media channels: Facebook, Instagram, Twitter, and LinkedIn.

Sounds good, how do I apply?

It’s easy! Simply submit your CV by clicking the “Apply” button below.

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment decisions are based on qualifications, merit, and business need.

#LI-Hybrid
#LI-AC1