Job Summary
This position is responsible for providing facility security for all events held at Benchmark International Arena, the Yuengling Center, and any additional venues served by Vinik Sports Group. The Security Officer ensures the safety and protection of all guests and employees while maintaining a secure and welcoming environment.
Essential Duties and Responsibilities
Provide all guests a positive first impression by offering World Class Service
Provide guests with accurate arena and event information
Enforce building policies and procedures
Accurately check all staff/guest bags prior to entering the arena
Respond to all emergencies during the event
Accurately and thoroughly complete incident reports
Work cooperatively with all staff members, law enforcement officers and fire/rescue personnel
Respond to all guests’ concerns/complaints in a prompt, courteous and professional manner
Monitor the crowd during all events to ensure safety for all
Verify credentials to control access into restricted areas
Maintain a clean and neat appearance during work hours
Qualifications
1+ year(s) of security experience preferred
Knowledge of the Security Chain of Command
Security license preferred, Law Enforcement or Military background
Excellent customer service skills
Knowledge and skill in radio communication
Excellent verbal communication skills required with a thorough understanding of written and spoken English. Bilingual a plus
Ability to listen effectively, take and execute directions given
Ability to remain calm and focused during times of stress
Ability to exercise sound judgment to diffuse volatile situations
Ability to work independently and in a team environment
Working Conditions
Must be able to stand on feet for long periods of time, walk long distances and climb stairs.
Must be able to communicate clearly and concisely in the English language
Ability to work in areas that can become crowded with equipment and/or people
Ability to work comfortably around special effects including, but not limited to: haze, strobe lights, lasers, etc.
Ability to work in loud environments
Ability to lift and carry up to 50lbs
Must be able to walk up to 0.5 miles to and from designated employee parking areas, including in varying earther conditions and during high-traffic event times
Must have the ability to work a flexible schedule including long hours, nights, weekends, and holidays
Must be able to work in cold/hot indoor and outdoor temperatures
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
