Manages assigned client accounts, leads client performance and hiring strategy meetings, mentors account professionals, sets performance goals, resolves compliance issues, analyzes account data, and prepares reports on performance, profitability, and compliance metrics using Excel and CRM/ATS systems.
Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
- Act as the primary liaison for assigned client accounts, fostering strong client relationships and proactively addressing their needs.
- Lead regular client meetings to discuss account performance, growth opportunities, and hiring strategies.
- Train, mentor, and monitor ACPs to ensure compliance with company standards and alignment with client expectations.
- Set clear performance goals for ACPs, focusing on job volume growth, client satisfaction, and gross profit.
- Identify and resolve compliance issues promptly, ensuring that service delivery aligns with industry regulations and client requirements.
- Analyze and interpret large datasets to derive actionable insights, supporting data-informed decision-making.
- Prepare reports and presentations on account performance, profitability, and compliance metrics for internal and client review.
- Use Excel (including pivot tables, VLOOKUP, and if-then functions) and CRM/ATS systems to manage and analyze data.
Qualifications
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