Sprinto Logo

Sprinto

Revenue Operations Analyst - Customer Experience & Partner Operations

Posted 9 Days Ago
Be an Early Applicant
In-Office or Remote
Hiring Remotely in Bengaluru, Bengaluru Urban, Karnataka
Junior
In-Office or Remote
Hiring Remotely in Bengaluru, Bengaluru Urban, Karnataka
Junior
Own Customer Success and Partnership operations by instrumenting HubSpot workflows, maintaining CRM hygiene, documenting processes, defining SaaS metrics, building recurring reports, managing partner pipeline reporting, and supporting GTM data requests including variable pay calculations. The role converts customer experience and partnership data into reliable insights while improving operational scalability across remote teams.
The summary above was generated by AI

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers.

Sprinto autonomously executes tasks needed to maintain trust across compliance, audits, risk management, vendor risk, privacy, and AI governance, enabling organizations to maintain a strong, reliable trust posture without draining operational bandwidth and resources on repetitive tasks.

Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by over 4,000 organizations across 75 countries, Sprinto helps organizations stay audit-ready, manage real-time risks, and scale fearlessly. With 300+ native integrations and AI-driven automation, Sprinto supports 200+ global security standards natively, including SOC 2, ISO 27001, GDPR, HIPAA, PCI-DSS, and more. Sprinto's extensible architecture enables organizations to build and support an infinite number of custom integrations and frameworks.

Founded in 2020 by second-time founders Girish Redekar and Raghuveer Kancherla, Sprinto powers compliance for organizations like Whatfix, Encora, Anaconda, Whatnot, Ultrahuman, WeWork, Everstage, AI Foundation, HackerRank, and many more.

Life as a Sprinter -

Nobody succeeds at Sprinto by staying in their lane.

We are organized around problems, not job titles. Sprinters take ownership beyond their role, solve hard problems, and care deeply about the impact they create. If something can be improved, fixed, or built, we don't wait for permission; we step in.

Being remote means we rely less on proximity and more on trust. We write things down, communicate openly, and move quickly because great teams aren't built by sitting together, they're built by pulling in the same direction.

We believe progress beats perfection, feedback is a gift, and doing the right thing matters, even when nobody is watching.

And while we move with urgency, we never move alone.

The mission -

Build the operating backbone for Customer Experience and Partnerships by ensuring our processes, systems, and data work together seamlessly. You’ll own the instrumentation of key workflows in HubSpot, establish reliable metrics and reporting, maintain operational hygiene, and turn GTM data into clear insights for the teams making decisions. The goal is simple: make CS and Partnerships easier to operate, easier to measure, and easier to scale.

Where you'll leave your mark?

  • Own the Customer Success Operations including CX process instrumentation and CRM hygiene on Hubspot

  • Documentation of CX processes, workflows and process adherence 

  • Owning of key metrics definition and periodic (Weekly, monthly, quarterly) reporting including renewal, retention, upsells, GDR, NDR, Logo retention 

  • Own the Partnership Operations including Partnership process instrumentation and CRM hygiene on Hubspot

  • Documentation of Partnership processes, workflows and process adherence

  • Build and maintain partner pipeline and program reporting

  • Support recurring GTM operations requests across both CS and Partnerships including variable pay calculations, adhoc data requests

The kind of builder we're looking for -

  • 1 to 3 years of experience in Revenue Operations preferably in Customer Success and/or Partnership Operations

  • Hands-on experience with Hubspot including building workflows, properties, reports and dashboards

  • Working fluency in SaaS metrics - ARR, MRR, GDR, NDR, Churn, Partner sourced and Partner influenced ARR 

  • Demonstrated experience in maintaining data hygiene and catching errors / process deviances 

  • Ability to learn new AI tools, technologies and processes 

  • Strong attention to detail and ability to collaborate effectively with various stakeholders 

How we care for our Sprinters?
  • Work wherever you are: We are 100% remote, so you get to choose if you want to work from home, a cafe, the hills, or the beach.
  • Co-working, on the house: If co-working is your jam, we offer a generous annual allowance.
  • We care about your learning: We are invested in seeing you grow and commit USD 1,000 annually to help you level up your skills.
  • We count your spark, not your leaves: Unlimited leave so you can reset when you need to.
  • Your Safety Net, Woven In: Health insurance with coverage up to INR 10 lakh for you and your family, accident protection of an additional INR 10 lakh, and life insurance worth 3x your annual salary.
  • Workspace setup of your dreams: We chip in INR 35,000 to help you build a setup that works for you.

Inclusion & Diversity -

At Sprinto, talent, curiosity, and ownership matter more than where you come from. We hire people for the problems they can solve, the impact they create, and the way they help others succeed—not their background, identity, or personal circumstances. We believe the best teams are built when people with different perspectives come together around a shared ambition to build something meaningful.

We're proud to be an equal opportunity employer and are committed to creating a fair, inclusive, and accessible hiring process for everyone.

Similar Jobs

3 Minutes Ago
Remote
India
Expert/Leader
Expert/Leader
Artificial Intelligence • Productivity • Software • Automation
Leads Zapier’s India entity as statutory Board Director and General Manager. Owns local operations, governance, legal, tax, audit, transfer pricing, regulatory compliance, risk management, vendor relationships, and people decisions. Serves as the bridge between India-based teams and global leadership, translating strategy into execution and establishing operating rhythms for a fully remote workforce. Partners with Deloitte, HR, finance, auditors, regulators, and global executives while overseeing hiring, performance, compensation, employee relations, and compliance with Indian labor requirements.
15 Hours Ago
Remote or Hybrid
India
Senior level
Senior level
Aerospace • Artificial Intelligence • Cloud • Machine Learning • Software • Cybersecurity • Defense
Develop advanced avionics features for Honeywell’s ANTHEM cockpit platform. Responsibilities include analyzing customer and operational requirements, defining system architecture, managing requirements, integrating and testing systems, troubleshooting interfaces, conducting design reviews, and supporting SRR, PDR, and CDR milestones. The role requires collaboration across global teams, avionics certification knowledge, Agile development experience, and strong systems engineering expertise.
Top Skills: AgileArp4754AAtlassian JiraAvionics ArchitectureAvionics SoftwareAvionics SystemsDisplay SystemsEpic/ApexIbm Rational Doors NgSystems EngineeringSystems Safety Analysis
Yesterday
Remote
India
Senior level
Senior level
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Leads the architecture, development, and productionization of AI/ML and GenAI solutions for healthcare operations. Responsibilities include building clinical and claims data pipelines, developing LLM and RAG applications, implementing MLOps and LLMOps, ensuring HIPAA-compliant governance, translating business needs into technical roadmaps, communicating with stakeholders, and mentoring engineers.
Top Skills: AirflowAWSAzureAzure MlBigQueryCi/CdDaskDatabricksDockerFaissGCPGitGoHugging FaceJavaKafkaKubernetesLangchainLlamaindexMlflowNeo4JNumpyPandasPgvectorPineconePrefectPytestPythonPyTorchSagemakerScalaSnowflakeSparkSQLTensorFlowTerraformTransformersVertex Ai

What you need to know about the Delhi Tech Scene

Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account