Manage a portfolio of existing SaaS customers to drive on-time renewals, maximize retention, reduce churn, and identify upsell/cross-sell opportunities. Own end-to-end renewal lifecycle including negotiations, forecasting, CRM pipeline management, and coordination with Customer Success, Legal, Finance, and Operations to ensure contract execution and accurate billing.
About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
The Renewal Representative is responsible for managing a portfolio of existing customers to drive on-time renewals, maximize retention, reduce churn, and identify expansion opportunities through upsell and cross-sell motions. This role owns the end-to-end renewal cycle and partners closely with Customer Success, Account Executives, Finance, Legal, and Operations teams to deliver predictable recurring revenue growth.
The position typically handles mid-market or enterprise accounts and is expected to independently manage negotiations, forecasting, and customer relationships.
Shift timings - 12PM - 9PM IST
What you will do
- Own and manage a renewal book of business for assigned accounts.
- Engage customers proactively 90–120 days before contract expiration.
- Drive high renewal rates and achieve quarterly/annual retention targets.
- Execute pricing negotiations, contract discussions, and commercial conversations.
- Identify and qualify upsell/cross-sell opportunities and collaborate with Account Executives.
- Maintain accurate pipeline, renewal forecasts, and customer activity in CRM tools such as Salesforce.
- Partner with Customer Success Managers to address adoption risks and customer concerns.
- Coordinate with Legal, Finance, Procurement, and Operations teams for contract execution.
- Develop account renewal strategies for at-risk customers.
- Ensure accurate quoting, invoicing, and renewal documentation.
- Analyze churn drivers and recommend retention strategies.
- Maintain strong executive-level customer relationships.
What you will bring
- 4 years of experience in Renewal Sales.
- Strong experience managing recurring revenue or subscription-based business.
- Proven track record of meeting renewal/retention quotas.
- Experience with SaaS contracts, pricing, and subscription models.
- Strong negotiation and objection-handling skills.
- Excellent stakeholder management and communication skills.
- Proficiency in CRM tools like Salesforce.
- Strong forecasting and pipeline management capabilities.
Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
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