Provide remote front-office support for a clinical practice: handle inbound patient communication, scheduling, new-patient intake, referrals and prior authorizations across TRICARE/Medicare/Medicaid/BCBS, assist billing with onboarding information, and complete ad hoc administrative tasks to keep clinicians focused on clinical hours.
One remote coordinator who becomes your front office — handling calls, scheduling, intake, referral and authorization coordination, and the day-to-day admin that currently lands on you — so your clinical hours stay clinical.
Job Responsibilities- Patient communication
- Daytime inbound calls, messages, and patient questions
- Scheduling
- Managing the calendar across your therapists — cancellations, reschedules, new appointments, and mobile-visit logistics (home, gym, park, etc.)
- Patient intake
- New-patient onboarding, demographics, and insurance information gathering
- Referral & authorization coordination
- Supporting referrals and prior authorizations across Tricare, Medicare, Medicaid, and Blue Cross Blue Shield — supplying onboarding information to your biller and helping track authorizations
- Ad hoc admin
- Documentation requests, disability letters, chasing down newly registered Medicare numbers, and tasks you forward by email or message
Requirements
- US healthcare admin / front-office experience
- Strong phone and written communication; comfortable owning a busy inbox and calendar
- Inbound patient calls and scheduling across multiple therapists — cancellations, reschedules, mobile-visit logistics
- New-patient intake — demographics and insurance information gathering
- Referral and prior-authorization coordination exposure: Tricare, Medicare, Medicaid, BCBS (works alongside the client's biller, not replacing billing)
- Ad hoc admin — documentation requests, disability letters, follow-ups
- HIPAA-aligned before Day 1 — MFA, PHI handling, role-based access
- Works inside the client's existing EHR and scheduling tools; hours set to client coverage needs (US daytime)
Minimum Technical and Work Environment Requirements:
- Internet Connection:
- Primary internet connection with a minimum speed of 15 Mbps.
- Backup internet connection with at least 10 Mbps.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
- A minimum of 8 GB RAM.
- Backup Device:
- Must meet or exceed the performance of an Intel Core i3 processor.
- Must be functional during power interruptions.
- Peripherals and Workspace:
- A functioning webcam.
- A noise-canceling USB headset.
- A quiet, dedicated home office space.
- A smartphone for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
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