Supports relationship managers with client documentation, onboarding, loan processing, renewals, disbursements, cross-selling, and customer service. Develops small-business relationships by understanding client cash flows and business needs, recommending working-capital and business-loan products, growing assigned portfolios, and identifying new opportunities. Coordinates with internal banking teams, maintains accurate records, addresses client concerns, monitors competitors, and helps increase portfolio profitability.
Role: Relationship Officer- SBE
Grade- E0
Job Description
- Assisting team in day to day tasks and coordinating with RMs for activities related to business.
- Document collection from client and to ensure completion of all the documents along with signatures and stamps.
- To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass.
- Coordinating with the internal teams for documentation to ensure smooth processing of client transactions.
- To understand clients business & provide appropriate working capital and business loan solutions.
- Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc.
- Work closely with Branch Banking teams for new customer addition.
- To ensure smooth onboarding of the client and catering to client requirements.
- Coordinate with the internal teams, RMs or clients for completion of documentation relating to renewal/ modification/ enhancement or fresh disbursement.
- To coordinate with RMs for business related activities and also help in cross sell
- Calling active clients to encourage them to take up new facilities and products.
- Addressing client’s uncertainties, grievances and suggestions on time.
- Communicating requests and acceptances of offers to our sales team for closing.
- Recording all successful and unsuccessful attempts to close sale.
- Keep up quality service by adhering to organizational guidelines.
- To be updated about the latest product offerings and offers
- To understand clients business & provide appropriate working capital solutions across Fund/ non Fund based products.
- To penetrate client with various products for the primary Relationship & Group companies.
- To build relationships with key persons in the target segments & build client trust & confidence.
- Focus to continually increase the Book size and profitability of the assigned portfolio.
- To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships.
- To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market
- Maintain high caliber client service.
- Improve efficiency by monitoring & overseeing continuous improvement of processes
- Constantly have a rapport with the operating units to customize and develop solutions
Job requirements:
- Passionate to do sales
- Go Getter Attitude
- Strong Customer Orientation
- Self-Motivated
- Good relationship Management
- Good communication
- Good convincing & influencing skills
- Graduation is a must
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Supports relationship managers with client documentation, onboarding, loan processing, renewals, disbursements, and cross-selling. Develops small-business client relationships, assesses business needs and cash flows, promotes secured and unsecured lending products, grows assigned portfolios, addresses client concerns, and coordinates with internal teams to ensure accurate and timely transaction processing.
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