Provide first-line support via live chat, calls, and email to global e-commerce customers. Troubleshoot issues, document technical bugs and product requests, analyze user sessions for activation roadblocks, and relay UI/UX suggestions to the product team to improve onboarding and product success.
This role is for one of the Weekday's clients
Salary range: Rs 450000 - Rs 600000 (ie INR 4.5 - 6 LPA)
Min Experience: 0+ years
Location: Bengaluru, Remote (India)
JobType: full-time
Requirements
What you’ll do
- This role is a mix of supporting customers who reach out over live chat, calls & emails.
- You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful.
- Recording and segregating technical issues and product requests from customers and routing them to product team.
- Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team.
What makes you a good fit
- You care about creating a software service experience that parallels a Michelin star Italian restaurant.
- You genuinely like helping people and making them successful.
- You have a basic knowledge of SQL, JavaScript, Postman API testing and web debugging/analytics(not a hard requirement).
- Experience at an early stage SaaS startup would be a plus(this is not a hard requirement).
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives.
Customer Support, Customer Service
Good-to-have skillsTechnical Support
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