Provides presales technical support to secure deals, manage RFPs and RFIs, support proofs of concept, and drive customer adoption. Consults with prospects and existing customers on use cases, collaborates with sales and cross-functional teams, documents activity in Salesforce, coaches sales staff, and supports international clients across assigned time zones.
Product Consultants at VWO support sales productivity and deal flow by securing the “technical close” in complex solutions within an assigned market segment and geographic region. As part of the Product Success team, Product Consultants work largely in a presales capacity contributing to the successful conversion of prospects during the PoCs to customers and engages customers to drive product adoption, but also help existing customers learn about our various products through regular consultation around their use cases for higher retention.
As a Product Consultant, you are/have:
Experienced in Pre-Sales activities:
- Provides pre-sales support for the deals worked on by the Regional Sales teams.
- Experience in responding to RFP and RFI’s.
Strong technical skills:
- This role requires a working knowledge of web applications, HTML, JavaScript, and CSS (mandate).
- Working knowledge of backend languages and mobile apps is definitely a huge plus.
Strong consulting skills:
- Provides post-sales consultation to the existing customers as per their needs/use cases and helps customers adopting the VWO product for higher retention.
- Arrive at a solution for prospects/existing clients using existing features in the platform and also propose enhancements required to win business.
- Would be interfacing with prospects/existing clients via phone, email, chat, and face-to-face, and web meetings – need to have strong communication skills and the ability to interact with International clients.
Go-getter:
- The candidate will also be expected to gain, document, and share knowledge related to the scenarios faced and coach Sales team members to preempt roadblocks during the Sales/Consultation process. His/her inputs will be required to coach the team and create collaterals. The candidate might be required to go through certifications/quality checks at different stages.
- The role will be performance-based and will have targets that will be mapped progressively.
- The candidate will be expected to constantly enhance their knowledge via internal and external channels and also maintain an up to date awareness about the competitive landscape.
- Communicate daily with sales staff regarding sales activities and tactics
Worked with global teams:
- Provide proactive support to customers and prospects
- This is a regional role, the candidate needs to be flexible to support the time zone assigned to him/her.
- The candidate will have to work directly with the Sales team and cross-functionally with support/engineering/product/marketing/customer success teams.
An eye for details:
- The candidate needs to maintain clear and detailed documentation and use effectively our CRM (SFDC) to log cases.
Desired Skills & Experience:
- Minimum three years of sales/sales engineering experience or relevant experience in customer-facing roles in a business-to-business, large/strategic customer segment.
- Experience with web applications, HTML, JavaScript, and CSS (mandatory)
- Experience of working in a metric-driven environment and hands-on experience of dealing with international clients.
- Product certification, engineering credential, or equivalent technical credential.
At Wingify, we are committed to building a diverse, equitable, and inclusive workplace. We believe that a variety of perspectives drives better ideas, stronger execution, and more meaningful impact.
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