Owns end-to-end People Operations for a fast-growing startup, including hiring, onboarding, payroll, HRMS administration, benefits, compliance, offboarding, engagement, performance cycles, learning and development, reporting, and culture initiatives. Partners with founders and functional leaders on workforce planning and people decisions while managing vendors, statutory requirements, and company-wide communications.
About Xeno
Xeno is the AI-led customer engagement and loyalty platform trusted by leading retail brands like Subway, FabIndia, Aditya Birla, Taco Bell, Harsha, and Lals Group to turn one-time shoppers into repeat, high-value customers. Our customers run their entire customer engagement - campaigns, journeys, loyalty, offers - on our platform, and we're scaling fast across India and the Middle East.
Role OverviewWe're hiring a People Success Manager to independently own People Operations for Xeno, end to end. You'll run HR operations for a fast-growing startup from hiring and onboarding to HRMS, compliance, and culture and act as the go-to partner for every function on people matters. This role is hybrid.
What You'll Do- Own the full people lifecycle end-to-end onboarding, payroll, HRMS administration, benefits, compliance, and off-boarding for the entire organization.
- Develop and execute an adaptive onboarding program that effectively integrates new hires into Xeno's culture, whether they're working remotely, in-office, or in a hybrid capacity.
- Act as the go-to People partner for every function, GTM, CS, Product and Engineering running structured connects with function heads to align hiring, training and team structure with business needs.
- Independently scope, launch and run People Ops initiatives end-to-end, engagement surveys, culture programs, performance review cycles, L&D tracking with minimal oversight
- Administer the HRMS (e.g. Keka) across all modules, records, payroll, timesheet, onboarding/off-boarding, appraisals and surveys
- Manage statutory compliance (PF, ESIC, NPS), vendor partnerships (insurance, BGV, POSH), and HR policy
- Build and maintain reporting/dashboards that track initiative progress and outcomes for leadership
- Work directly with founders/leadership on people decisions and company-wide communications
What we are looking for
- Startup experience is a must; prior experience building or running People Ops/HR in a startup environment; comfortable with ambiguity and a lean, fast-moving setting
- Proven track record of independently owning end-to-end HR operations, from onboarding to payroll, compliance, and off boarding.
- Strong stakeholder management skills, able to work credibly with function heads and founders, and translate business needs into people decisions
- Track record of driving initiatives independently from scoping to execution
- Hands-on experience with an HRMS platform (e.g. Keka) across payroll, onboarding, timesheet, and appraisal modules
- Working knowledge of statutory compliance (PF, ESIC, NPS) and core HR processes
- 3-5+ years of HR/People Ops experience, with generalist breadth across the employee lifecycle
- Bonus: experience scaling HR through a headcount growth phase, exposure to HRMS vendor negotiations
- High-ownership role working directly with the founders and every function across the company.
- Take over an established People Ops foundation and make it your own: refine what works, fix what doesn't, and scale it as we grow
- Real impact: your work directly shapes how Xeno hires, onboards, develops, and retains talent
- An open, flat culture with sharp, driven teammates
- A fast-growing, AI-led SaaS company trusted by leading retail brands
Xeno New Delhi, Delhi, IND Office
Kalkaji Main Road, New Delhi, Delhi, India
Similar Jobs
Events • Food • Travel • Hospitality • Hotels & Resorts
Provides friendly, efficient food and beverage service across hotel dining outlets. Welcomes guests, takes and serves orders, maintains outlet readiness, handles feedback, promotes menu items, processes orders, supports teammates, follows food safety and hygiene standards, and assists with setup, clearing, cleaning, and resetting. The role requires strong communication, adaptability, teamwork, flexibility for shifts and holidays, and the ability to stand for extended periods.
Events • Food • Travel • Hospitality • Hotels & Resorts
Performs hotel engineering and maintenance work, ensuring reliable operation of power, water, gas, heating, cooling, generator, fire safety, and other facility systems. Inspects equipment, maintains records, supports events, manages energy use, tests emergency systems, supervises safety practices, and trains technicians and apprentices. The role requires shift-based monitoring, technical troubleshooting, teamwork, service orientation, and independent problem-solving.
Top Skills:
Air ConditioningFire Control SystemsGas SystemsGeneratorsHvacNetwork InfrastructurePower Supply SystemsSecurity Monitoring SystemsWater Systems
Events • Food • Travel • Hospitality • Hotels & Resorts
Manages hotel engineering and facilities operations, including preventive and corrective maintenance, plant and equipment safety, contractor oversight, service contracts, inventory, compliance, budgeting, capital planning, and staff development. Oversees hotel building systems such as HVAC, plumbing, electrical, fire safety, elevators, kitchen, and laundry equipment while maintaining records, coordinating with authorities, and enforcing emergency and security procedures.
Top Skills:
ChillersElectrical SystemsElectronicsElevatorsFire Safety SystemsHvacHydraulicsKitchen SystemsLaundry SystemsLighting SystemsPlumbingWater Treatment
What you need to know about the Delhi Tech Scene
Delhi, India's capital city, is a place where tradition and progress co-exist. While Old Delhi is known for its rich history and bustling markets, New Delhi is defined by its modern architecture. It's clear the region places a strong emphasis on preserving its cultural heritage while embracing technological advancements, particularly in artificial intelligence, which plays a central role in shaping the city's tech landscape, fueled by investments in research and development.
